missing 18650s from my vape mail

[stello]

so i ordered a buch of stuff from elementvape.com and when i opend the package i was missing an item.my 2 sony vtc5s 2600mah 30a's.i got this package at noon time and sent like 3 or 4 emails immediatly.got no reply all day yesturday.then i just called the number they have and left a message with all the info plus the order number.has anyone here had something like this happen to them?or know about element vape?and how good they are with this kind of situation? all i want is the batteries i payed for..

 

[Analias]

Haven't had any dealings with them. They'll prolly make it right. If they don't, make a lot of noise and don't do any more business with them.

 

[Huckleberried]

I have heard of Element, but haven't dealt with them. I've found that most vendors are really good about working with you. Yes, there are instances we all read about where the vendor won't back up their stuff, but more times than not, they'd rather have you back and will take care of you. Vapers are very good about word of mouth experiences.

Good luck, hope you get your answers soon!

 

[Analias]

I have heard of Element, but haven't dealt with them. I've found that most vendors are really good about working with you. Yes, there are instances we all read about where the vendor won't back up their stuff, but more times than not, they'd rather have you back and will take care of you. Vapers are very good about word of mouth experiences.

Good luck, hope you get your answers soon!

Oh no Huck, you shaved your beard!

 

[Huckleberried]

LOL, yeah, too many people confused and calling me Sir.

 

[AmandaD]

so i ordered a buch of stuff from elementvape.com and when i opend the package i was missing an item.my 2 sony vtc5s 2600mah 30a's.i got this package at noon time and sent like 3 or 4 emails immediatly.got no reply all day yesturday.then i just called the number they have and left a message with all the info plus the order number.has anyone here had something like this happen to them?or know about element vape?and how good they are with this kind of situation? all i want is the batteries i payed for..

You called them on a Saturday....call them back during business hours tomorrow! I've dealt with them before, and I'd be surprised if they didn't fix this as soon as they were open for business

 

[stello]

awsome thank you.i was so happy when i got my stuff.then realized somethin was missin.its good to here.

 

[stello]

This may sound odd, but...

Verify with your order confirmation e-mails and packing slip etc. that they didn't end up as backorder.

Had that happen once when I unpacked a box, several minutes of confusion.

As I said, odd and unlikely. But if it's a screw up, they'll most likely make it right.

thank you i will let them get back to me cause i did try to contact them on a saturday.i will let you guts know once they tell me the deal..

 

[stello]

I have heard of Element, but haven't dealt with them. I've found that most vendors are really good about working with you. Yes, there are instances we all read about where the vendor won't back up their stuff, but more times than not, they'd rather have you back and will take care of you. Vapers are very good about word of mouth experiences.

Good luck, hope you get your answers soon!

awsome thanks for the feedback.vapeunderground is awsome.everuone here is super nice and informative.ill post info once they reach me and let you guys know how i made out

 

[stello]

I have heard of Element, but haven't dealt with them. I've found that most vendors are really good about working with you. Yes, there are instances we all read about where the vendor won't back up their stuff, but more times than not, they'd rather have you back and will take care of you. Vapers are very good about word of mouth experiences.

Good luck, hope you get your answers soon!

they just got back to me and the batteries are on the way.thats really awsome iam glad there on point with it.id do buisness with them again figured id post it