Now that so much of our workplace communication and collaboration has gone digital, businesses are taking steps to ensure that their teams are operating as efficiently as possible and that they’re able to serve customers’ needs. While many of the tech tools that companies have adopted or scaled up in the past couple of years have become essential lifelines to power productivity, there are potential risks that can arise if tools aren’t managed properly or if the business doesn’t have the right resources in place. One specific challenge that poses a threat to productivity, customer experience and an organization’s bottom… [Continue Reading]
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