dead panzer DNA 200 help please!

[Telefunkin U47]

So there I was vapung away on my panzer DNA when all of a sudden it went dead. Battery was over half charge. No screen or anything. Plug into escribe and the screen came back on. Batt voltage at 3.91, 3.91, and 3.85. Try to hit it plugged in and it tells me ohms to high. This was a quad build at .24 ohms. Tried another topper with duals at .41 and get the same message. By this time I started noticing the mod was getting hot. Unplug and tear it apart. All connections seem fine. Play around with the battery out and no heat. Plug the batt back in and the chip itself is what is heating up. No idea where to go from here, thought about buying another battery but don't want to waste the money if it's the chip. Unfortunately I got this from gearbest so a return or replacement will really be a pita. Only had this mod for maybe two months and it was pretty much a stay at home mod. Help please!

 

[ej1024]

So there I was vapung away on my panzer DNA when all of a sudden it went dead. Battery was over half charge. No screen or anything. Plug into escribe and the screen came back on. Batt voltage at 3.91, 3.91, and 3.85. Try to hit it plugged in and it tells me ohms to high. This was a quad build at .24 ohms. Tried another topper with duals at .41 and get the same message. By this time I started noticing the mod was getting hot. Unplug and tear it apart. All connections seem fine. Play around with the battery out and no heat. Plug the batt back in and the chip itself is what is heating up. No idea where to go from here, thought about buying another battery but don't want to waste the money if it's the chip. Unfortunately I got this from gearbest so a return or replacement will really be a pita. Only had this mod for maybe two months and it was pretty much a stay at home mod. Help please!

Oh lord


VAPE ON

 

[skt239]

So there I was vapung away on my panzer DNA when all of a sudden it went dead. Battery was over half charge. No screen or anything. Plug into escribe and the screen came back on. Batt voltage at 3.91, 3.91, and 3.85. Try to hit it plugged in and it tells me ohms to high. This was a quad build at .24 ohms. Tried another topper with duals at .41 and get the same message. By this time I started noticing the mod was getting hot. Unplug and tear it apart. All connections seem fine. Play around with the battery out and no heat. Plug the batt back in and the chip itself is what is heating up. No idea where to go from here, thought about buying another battery but don't want to waste the money if it's the chip. Unfortunately I got this from gearbest so a return or replacement will really be a pita. Only had this mod for maybe two months and it was pretty much a stay at home mod. Help please!

You are probably better off if it's a board issue. From what I'm told, Evolv has great customer service.

 

[Telefunkin U47]

Oh no not the board! If it helps it was telling me the correct ohms when saying it was too high. This sounds like a board issue to you guys? Thought it might just be the el cheapo battery. Is this kind of thing common to the dnas? Pretty expensive and a whole lotta hype if that's as good as they are. I guess if it is the board it will be my first and only DNA. Kinda sucks I was thinking about getting a vapor shark for a carry mod. Oh well guess that's how it goes

 

[skt239]

@f1r3b1rd and @Wingsfan0310 are the guys you want to talk to regarding all things DNA. Hopefully they will pop in..

 

[Zamazam]

I would connect it to Escribe via the micro usb without the batteries in and do a factory reset on the mod. Then disconnect, put the batteries back in and reconnect to Escribe and configure the batteries under the mod tab. Give it a shot and see what happens.

 

[f1r3b1rd]

I think @Wingsfan0310 has this mod... I do not.
I do know a common problem with some modders is the ribbon cable going to the screen gets squished because of the location. I had a similar issue with my Cloudmaker. I changed the board out and all was good.
granted, that is unrealistic for some, but Evolv will honor the warrantee if its a board issue so no shipping to china needed.

wings knows much more about the software than I but when all else fails try a factory reset and go from there. if it were me, I would take some screen shots of the mod profile page and then factory reset.
say 3 hour father and 5 hail marys while its resetting.

 

[Telefunkin U47]

I will definitely give that a try tonight when I get home from work. It's not the screen, it works when plugged in. I will try the factory reset and see what happens, it had been running with no changes in escribe for at least a week though. Hopefully that will help. Thanks for the advice guys!

 

[f1r3b1rd]

there is a possibility that the battery is bad/dead or other.

try and see If you can find the battery settings for that mod (know I woudnt know where to find them)
but after you do your reset that may or may not need to be changed again.

 

[Telefunkin U47]

Yeah I had to set that all up when I got it. The panzer has no settings from the manufacturer

 

[Telefunkin U47]

OK I tried the factory reset and no dice. Now when it's plugged up to the computer with the batt in it says to check atomizer, without the batt it says to check battery. The chip is still heating up with the batt plugged up, the batt isn't heating up. Unplug the batt and it cools back down. All screen and menu navigation work fine when plugged in he computer. Nothing works when not plugged in. Gonna pull out the multimeter and check out the 510, might explain the check atomizer but don't really think that is the problem with everything else.

 

[Telefunkin U47]

No open circuits between 510 and board. No shorts to ground. 11.54 v on batt pack output terminals. Anything else to check while the multimeter is out? Thanks for the help everyone!

 

[Wingsfan0310]

Usually when you get nothing with the battery but display when plugged in. It means the on board fuse is blown. Why the fuse blew is another story. Probably best to contact Evolv (open a ticket) and explain what's happening.

Cheers,
Steve

 

[f1r3b1rd]

Sorry telefunkin, but I'm gonna second what wings said.

If it helps any, evolv are pretty good deal with on something like this.


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[Telefunkin U47]

I was afraid of that. Thanks for the input friends! I will contact evolv and see what happens

 

[Telefunkin U47]

Anyone know how long it usually takes evolv to respond? Sent an email yesterday and haven't heard anything yet. I'll give it another day and try again I guess

 

[Wingsfan0310]

@Telefunkin U47 I would say usually within 24-48 hours. Did you open a support ticket here:
http://helpdesk.evolvapor.com/index.php?a=add

Cheers,
Steve

 

[Ohwatafool]

I am sure @Wingsfan0310 is correct, the same thing happened to my VT200 two weeks ago. I ordered a the new fuse from Mouser and installed it. Easy enough to do if you have access to the board and soldering tools (iron, wick, solder, flux) All good now, except I still don't know what caused it to blow in the first place...I hope Evolv will be able to help you out!

 

[Telefunkin U47]

Looks like my first email may have went to the wrong place. Tried again and now have a ticket number. Hopefully this will get resolved. If not I have no problem replacing the fuse myself. But I'd they don't honor the warranty I will definitely not purchase another DNA device, which really sucks because before this happened I was ready to buy a vapor shark for a carry mod. I do love escribe! But I have hope that evolv will come through and save the day!

 

[Telefunkin U47]

Thanks for all the help guys!

 

[Wingsfan0310]

Looks like my first email may have went to the wrong place. Tried again and now have a ticket number. Hopefully this will get resolved. If not I have no problem replacing the fuse myself. But I'd they don't honor the warranty I will definitely not purchase another DNA device, which really sucks because before this happened I was ready to buy a vapor shark for a carry mod. I do love escribe! But I have hope that evolv will come through and save the day!

Thanks for all the help guys!

You are welcome. Don't worry my friend, Evolv has top notch customer service. They will make it right. I wouldn't post this if I didn't truly believe it. They will get you sorted in no time! Good luck!

Cheers,
Steve

 

[DevAuto]

Looks like my first email may have went to the wrong place. Tried again and now have a ticket number. Hopefully this will get resolved. If not I have no problem replacing the fuse myself. But I'd they don't honor the warranty I will definitely not purchase another DNA device, which really sucks because before this happened I was ready to buy a vapor shark for a carry mod. I do love escribe! But I have hope that evolv will come through and save the day!

I hope this all works out for you! Any updates from Evolv?

 

[Spyg0at]

Though I've never had an issue with any of my DNA mods, I've read that Evolv is easy to deal with and very good. Hope it all works out!

 

[dwcraig1]

Looks like my first email may have went to the wrong place. Tried again and now have a ticket number. Hopefully this will get resolved. If not I have no problem replacing the fuse myself. But I'd they don't honor the warranty I will definitely not purchase another DNA device, which really sucks because before this happened I was ready to buy a vapor shark for a carry mod. I do love escribe! But I have hope that evolv will come through and save the day!

Probably was best to send it to Evolv as the fuse probably blew for a reason, since you got the ticket number then your in, just a matter of time now and they are normally pretty quick to return it.

 

[Telefunkin U47]

Still waiting on a reply to my ticket. I guess I will give them the benefit of doubt and give them another day to respond. I did get the ticket after hours, but today will be 2 full business days with no reponse. Checked on the ticket number on their site and nothing. Although it does say 24-48 hour for a response and if they expect it to take longer they will send an email. Oh well it's been dead for a couple of weeks so another day won't hurt

 

[DevAuto]

With any luck, once you do hear from them, it will go, hopefully, much quicker after they are actively working on it.

 

[Telefunkin U47]

Got a rma today, and evolv is gonna take a look at it. I will send it out in the mail tomorrow!

 

[dwcraig1]

Got a rma today, and evolv is gonna take a look at it. I will send it out in the mail tomorrow!

I must have misunderstood, I thought you had already sent it in when I commented a few posts back. They do a quick turnaround in most cases.

 

[Telefunkin U47]

Got my mod back from evolv and I have to say I'm a little disappointed. They did replace the board, but somehow my battery took a shit. When I sent it out I had 3.91, 3.91 and 3.85 on the cells. When it came back one of the cells is completely dead, one has 1.4 and one has 3.1. Had a littlenote in the box that said they replaced the board bit noticed the battery was bad. I'll give them the benefit of doubt and say maybe it fried in the mail. But wait there's more! They couldn't get the mod back together right. The buttons were sticking and two of the scrrws were cross threaded. I had to disassemble it to line everything back up. AND it looks like my 10 year old did the soldering. Oh well at least I got a new chip