I fucking hate tmobile. Switched from att 3 months ago because I needed unlimited data. From the moment I received my new phones it's been a struggle dealing with these people. From price not being was I was told when I signed up to just recently to them declining my trade in (which when I signed up they just told me send my att phones to them and they cut me a card to pay them off to att, but realized that wasn't case. It's a trade in which they never told me) saying I never sent the att phones. Bullshit. After me calling them a few times and tmobile finally finds the tracking number and tells me they did receive the phones but don't know where they are in there warehouse. Lol. Are you fucking kidding me. Now 3 weeks ago I ordered an iphone7 because I can't stand dealing with my s7 edge anymore. They gave me a price and i put the down payment. Tell me phone won't be available til Nov 15 to Dec 12. Ok cool. Now I made sure since I have the jump plan. (Which is a complete sham since now they tell me the s7 I got from tmobile is going to be a trade in also instead of just exchanging. Pissed man) anyway. I check my bank account and I have money missing. So I look into it my new phone is ready for shipping cool but here is the shitty part. After everything is said and done I receive an email today saying the monthly charge for the iPhone is now higher than what I agreed to when I ordered it and put the down-payment. This fucking company is full of lies and misinformed reps or they just play dumb. I regret switching to tmobile but I need the unlimited plan. I'm constantly in dead zones and dropping calls. I have so far talked 2 people out of switching to tmobile and will continue to do so. Sorry just wanted to vent. The above is not everything I've had to deal with but I have to go to work lol
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