Every business by now is familiar with the term 'digital transformation', and for good reason. When done right, digital transformation has the potential to revolutionize the customer experience; drive data-based insights; encourage collaboration across departments; increase agility and innovation; update skillsets and knowledge; consolidate processes and operations; and create incredible returns on investment. So why aren’t more people concerned about it? CapGemini found that only a quarter of executives rated digital transformation as a matter of survival, and a Forrester survey of 1,600 North American and European enterprises revealed that a quarter of companies are still investigating digital transformation --… [Continue Reading]
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