Well I just got another free month of Amazon Prime... I bought some items that were supposed to be delivered in NY yesterday and weren't (I know it's because of the snow) so I decided to contact them and see if I could get an extra month
Here is part of the conversation:
04:26 AM PST NIcole(Amazon): If you haven't received your items by Thursday, you may go ahead and contact us again on Friday so we can help you resolve the issue and see what options we have for you. Would that be fine?
04:28 AM PST Benjamin: by Thursday? Some of them were supposed to be there yesterday?! That's 4 days later than the "Guaranteed delivery by: Monday, January 26, 2015 by 8pm" it said when I ordered... It would have been one thing if it said estimated delivery, but it said guaranteed... The free 2 day shipping is the only reason I pay for Amazon Prime... I don't watch movies or play music as my internet connection is horrible...
04:30 AM PST NIcole(Amazon): I know, and I am truly sorry about the situation. I say this as a friend and not an agent, It's happened to me and it's really upsetting. It's just really, it's no one
04:31 AM PST NIcole(Amazon): no one's* fault except the weathers, but if you may like, to help make up for the inconvenience, I could extend your Amazon Prime membership by 1 month. Would that be fine?
04:31 AM PST Benjamin: Yeah, that'll help a little I guess...