The COVID-19 pandemic has sparked a dramatic evolution in the ways that smaller businesses interact with their customers. In fact, 92 percent of all small business personnel surveyed in a new study from Moxtra say their organizations have adopted new technologies during the pandemic. Moxtra surveyed 1,500 small business personnel and 1,500 small business customers across three key sectors: financial services, legal and real estate – all industries that need to carefully manage secure client communications. It finds there has been a 30 percent increase in consumers who say digital capabilities are a primary requirement when searching for a small… [Continue Reading]
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