While industry thought leaders are predicting a surge in the use of artificial intelligence (AI) and machine learning this year, much of that usage is still siloed in the hands of large technology enterprises such as Apple, Google, and Facebook. In fact, your smartphone has a lot more AI in it than your local call center operator terminal. In a recent Forrester survey among technology and business professionals, 58 percent responded that their organizations are researching AI technology; however, only 12 percent are now using AI systems at work. Why the gap between interest and implementation? For many organizations, the… [Continue Reading]
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