@Jon@LiionWholesale .
Hey Jon. How would you like to be a hip n groovy dood and address this
DIALOG between
@Carambrda and myself? I promise both of you I'm just looking for clarity as I'm sure some others are. If you are so inclined, I would certainly appreciate it.
If people are still looking for clarity, then I recommend that they navigate to 1:44 in this clear video. Hopefully that will address a few things permanently.
Sure, great question. I apologize in advance for what will be a long detailed response.
The bottom line is I think that we're the only major USA vendor that has been around more than a year or two who has never had a fake or low quality cell being sold. I can't talk specifically about which other vendors but if you search you will find most have had at least one incident in the past.
This is because we have extremely good policies and procedures in place that we've refined over many years of experience.
First, on the buying side. We're extremely picky about anyone we buy cells from, and do lots of due diligence on them. Of course if it's possible to buy directly as an authorized dealer then we do, which is why the fact that we can offer Molicel as an authorized dealer is so great. As you may know many major manufacturers will only sell to battery pack manufacturers though so buying as an authorized dealer is not possible for those. For those, we stay away from buying from China as much as is possible. When we do buy from China it's only from very established companies that almost always have official buying agreements with the major manufacturer themselves. There are lots of legal things we do as well like having contracts in place with these suppliers, which if done right can be very powerful but it's not easy to do right especially in China.
There are tons of fly by night suppliers and small "battery wholesalers" especially in China that can offer a little better prices that you would generally get genuine cells from, but these are the ones that we wouldn't be able to be sure if they'd randomly mix in low grade cells or even fakes sometimes. Or their supplier would and they wouldn't know. We know we can't check every single cell so we avoid these types of sellers completely when buying major manufacturer cells. I think many other companies are not as picky as us and do frequently buy from these kinds of sellers.
Next, on the quality inspection side. We randomly inspect cells from every single batch of cells we get and have a very good testing procedure developed by an in-house engineer that will absolutely catch any issues with the cells that are being tested. I'm sure you're aware there are a few tests needed to catch all potential problems, it's not just something simple like capacity only. I truly believe we are industry leading in testing of batteries.
Because we're so picky about who we buy from and are absolutely certain they have a good supply chain and won't mix in fakes themselves, and are thoroughly testing samples from every shipment to make sure there are no problems with the shipment as a whole, we can be very confident we won't get fakes.
Then the final piece is as Mooch said. If somehow a problem still gets through all of that, we will be sure to make it right.
There is always the possibility that an individual cell will be defective or will have been damaged in shipping, this will be true of all suppliers, but we minimize it too as much as possible. You'll notice you never get bubble mailers from us, you only get well packed rigid boxes. Damage still happens very rarely though and in those cases we'll replace it.
In addition to the big things I've mentioned, we obsess over all the tiny details of how to make sure quality is high. There are tons of small things we do that all make the chance of an issue lower.
Mooch is not wrong that no matter what we do, there is always a slim chance that the policies won't work and something could slip through. I firmly believe that our policies and procedures though make the chances of that happening significantly lower than other suppliers, in my opinion so low as to be basically impossible, and I think that's an important distinction.
Hope that clears things up.