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As a call-centre employee, I’m only paid for the time I’m on calls. Is this legal?

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As a call-centre employee, I’m only paid for the time I’m on calls. Is this legal?


I work remotely for a call centre. I am paid hourly and the system only logs time after a customer picks up the phone. That means if someone doesn’t answer their phone, I don’t get to bill it as “work”. I’m only earning about three-quarters the amount that I thought I would be in one workday. They…

#ontario #ministryoflabour

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