I just want to throw this out there and get some opinions. My experiences with almost all vendors I've dealt with in the last 4 years have been pretty much stellar. Yeah, FastTech delays with batteries, nothing unexpected, and always supported when there have been problems. The only exception was the very first cig-a-like vendor I dealt with.
I've got four years under my belt and have order from dozens of vendors. Almost every time when buying from a new vendor, I make a small purchase first to test the waters. There were two vendors I dealt with very early on that have left me cautious to this day.
Almost three weeks ago I place an order with a US Vendor for two drip tips. 3 days after I ordered, the package hit the nearest large hub in NJ and departed. It has been sitting in this departure state for over a week and a half now, where the usual time from departure to arrival at my PO is half a day to a day, tops.
I contacted the vendor at the end of last week. I was told that they called the hub but no one answered and to call my local PO. This was Friday after hours by the time they responded, So I called both post offices nearest me today and both told me the same thing, what I already knew, that it left the hub over a week and a half ago.
I contacted the vendor again. This time I was told they initiated a "lost mail tracking request" and that *I* would need to file a lost/stolen mail report with the PO.
We're not talking $20 tips here, we're talking $2.50 each. Whenever I've had problems in the past with little stuff like this, or even a mislabeled 60 or 120ml bottle of juice, the vendor has always apologized for the inconvenience and sent out a replacement. For $5, I'm pretty pissed off. I could understand more if it were a $100 mod or something like that, but $5? Really? You want *me* to handle that "loss"?
So what's your opinion? Am I overreacting? Should I give them a break? This isn't a fly-by-nighter, either, it's a fairly well known shop and etailer out of Hawai'i.
I've got four years under my belt and have order from dozens of vendors. Almost every time when buying from a new vendor, I make a small purchase first to test the waters. There were two vendors I dealt with very early on that have left me cautious to this day.
Almost three weeks ago I place an order with a US Vendor for two drip tips. 3 days after I ordered, the package hit the nearest large hub in NJ and departed. It has been sitting in this departure state for over a week and a half now, where the usual time from departure to arrival at my PO is half a day to a day, tops.
I contacted the vendor at the end of last week. I was told that they called the hub but no one answered and to call my local PO. This was Friday after hours by the time they responded, So I called both post offices nearest me today and both told me the same thing, what I already knew, that it left the hub over a week and a half ago.
I contacted the vendor again. This time I was told they initiated a "lost mail tracking request" and that *I* would need to file a lost/stolen mail report with the PO.
We're not talking $20 tips here, we're talking $2.50 each. Whenever I've had problems in the past with little stuff like this, or even a mislabeled 60 or 120ml bottle of juice, the vendor has always apologized for the inconvenience and sent out a replacement. For $5, I'm pretty pissed off. I could understand more if it were a $100 mod or something like that, but $5? Really? You want *me* to handle that "loss"?
So what's your opinion? Am I overreacting? Should I give them a break? This isn't a fly-by-nighter, either, it's a fairly well known shop and etailer out of Hawai'i.