Elementvape pretty much told me to fuk off

[Angelv942]

So i ordered a tank from these guys and whoops it got lost on the way to me dropped off somewhere els. After going to the post office the guy tells me sir it was left at your mailbox. Hand me the geographical image of when the box was scanned and dropped off. I look at this for a sec. Bro this iant my street wtf. Anways i contact these guys over the few days this was going on i even went to thia adress to see if the box was there. Elementvape prwtty much said fuck you. Thats how i feel. Listen i sell sneakers all across the world ship to china. It ia my responsibility to make sure my products get into the buyers hands plain and simple.

 

[Eric DeCastro]

Lol

 

[Mike H.]

I don't see the response from them..only what you sent.

 

[AlbyKortoona]

Lol!

 

[Angelv942]

Sorry mike. They first asked if i can check with the guys next door and the post office. Then this was there response to me after finding out the box never made it to me. Im not trying to cry about it. I just want people to know that if this happens to them what to expect

 

[AndriaD]

Well, what they said is true: once they give it to USPS, it's out of their hands; it's then the USPS' responsibility. This is why some (not all) vendors sell "shipping insurance", just for crap like this, because the USPS couldn't find their collective ass with both hands, a map, and a flashlight. Don't blame the vendor because the USPS is fucking incompetent and totally unconcerned about their own incompetence.

Andria

 

[Deucesjack]

That is total Bullshit! If tracking shows that USPS delivered it to the wrong place then the vendor is 100% responsible especially if you gave them the correct address. That excuse they gave you is a fucking cop out. Open up a claim with your credit card company. You paid for goods and you have proof that it was not delivered to you. If you are going to be an online vendor a wrongly delivered package is one of the costs of doing business. When I owned a bar sometimes someone didn't like their drink for whatever reason, poorly made, unreasonable expectations, it really doesnt matter. I made the drink over or gave them something else. Why? Because its the right thing to do. I had a coil maker here pull that shit on me. They eventually made it right but it took a hell of a lot of bitching and moaning and days of negotiating. I love their coils but will not order or reccomend them because of the terrible experience and the hard time they gave me.

 

[AndriaD]

I really don't see how it's the vendor's fault if the USPS fucks up. Take it up with the USPS, make THEM make it right.

Andria

 

[SMOKIE]

If your package has the correct address where to deliver, and the carrier loses it or delivers it to the wrong address you can not expect the vendor to be responsible. Your CC Co will tell you the same if the shipper proves all info was correct, and shipped, too file a claim with the carrier. But in a lot of cases like the vendor will replace your item because they want to earn a good reputation, and keep receiving repeat business without negative feedback with having Good Customer Service. .


And yes some vendors will tell you,

 

[Angelv942]

Look i get it. To me it's the principal of how to treat people. They would have kept me as a cust if they showed just a tinky bit of concern. They couldnt call me an ass i was very polite when speaking with them. I ended up lucky the business my box went to is a small local thing. After i went looking apparently it showed up and the owner delivered it to me around 8pm last niight. I emailed them and told them i recived but they will never have me as a custy. Not everyone is so honest as the guy that got it to me. I just wanted to let u guys know.

 

[SMOKIE]

Look i get it. To me it's the principal of how to treat people. They would have kept me as a cust if they showed just a tinky bit of concern. They couldnt call me an ass i was very polite when speaking with them. I ended up lucky the business my box went to is a small local thing. After i went looking apparently it showed up and the owner delivered it to me around 8pm last niight. I emailed them and told them i recived but they will never have me as a custy. Not everyone is so honest as the guy that got it to me. I just wanted to let u guys know.

What a Great Happy Ending to your overall bad experience with the carrier, and vendor, and as you see there are still some honest people in our world.

 

[Synphul]

One of the two should make it right, especially when there's clear evidence of a screw up. They say it's not on them, it's up to usps. Well whose fucking bright idea was it to use usps? They could have just as easily used fedex, ups, dhl, courier etc. At the very least they should offer postage with signature to ensure it's not just randomly dropped off. Usps may have to cover the loss value as technically it was their error. That said though if a company is in the business of delivering product, they have a choice of who handles that and using a shit option is a shit decision.

I'd complain to both, now it'd be a complaint to usps since you've already complained to the company. The way I see it, if I pay and my payment gets in their grubby hands, they receive my money, I expect goods in return. It's not a spin the mystery wheel and see how the 20 sided die of fate shakes out. Let them knock heads and see who did what and lost what. No merch, no money but that's me.

If that's how they treat customers I certainly won't consider doing business with them. In a sense until proper delivery has been met it's still their product. As the company I'd be calling usps to find out why my customer is empty handed and where the hell is my hardware I entrusted to them.

Edit: Glad you got your package. I know the frustration, I've had carriers including usps, ups and fedex all drop crap off at empty houses, leave it with random neighbors without any id check or verification, leave it on neighbors doorsteps, you name it.

Even had one driver complain they couldn't find my residence. They pulled in facing my driveway with a sign that has 2ft tall address numbers painted on it about 20-30ft in front of their face. Literally all they would have had to do is look up directly in front of them out their windshield.

 

[Deucesjack]

Look i get it. To me it's the principal of how to treat people. They would have kept me as a cust if they showed just a tinky bit of concern. They couldnt call me an ass i was very polite when speaking with them. I ended up lucky the business my box went to is a small local thing. After i went looking apparently it showed up and the owner delivered it to me around 8pm last niight. I emailed them and told them i recived but they will never have me as a custy. Not everyone is so honest as the guy that got it to me. I just wanted to let u guys know.

So glad it all worked out for you.

 

[r055co]

A good reputable Vendor will reship your item if it is lost due to the carrier, file a claim with the carrier and if need be just write it off (which they get tax credit for), it's called good customer service. There are some though that believe as soon as it's out their door they have no further responsibility to the customer. I choose not to do business with them.

 

[Angelv942]

I sincerely hope no one. Esp a new vapor ever has to deal with anything like this. Thabk you guys like i said i just wanted to let the group know this is what happened with this vendor. You really do have to choose wisely.

 

[r055co]

I sincerely hope no one. Esp a new vapor ever has to deal with anything like this. Thabk you guys like i said i just wanted to let the group know this is what happened with this vendor. You really do have to choose wisely.

Thanks for the heads up, I'm putting them on never to do business with list. I had the same experience with 101 Vape and I'll never do business with them again.

 

[AndriaD]

I had a situation with a pkg I ordered from Europe, Poland, that was resolved yesterday -- I wondered why "Registered Airmail" cost less than it used to, and I learned why: I received a box, which had an odd appearance for something that came from Europe, thru Customs... when I opened it, I found the flavoring I ordered, along with a little note from USPS saying that the enclosed had been found with its original box nearly destroyed, so they repackaged it and sent it along to me. I'm not really sure why the original box was destroyed, as all previous pkgs from e-aromashop were well pkged, but I guess it was the airmail shipper who allowed it to get mangled. I'll pop for slightly more pricey shipping next time, since it was really just blind luck that I eventually got this particular pkg, and in just 2 wks, just a few days more than I anticipated originally.

Andria

 

[Angelv942]

Thanks for the heads up, I'm putting them on never to do business with list. I had the same experience with 101 Vape and I'll never do business with them again.

Np same here man. I will never order Anything els threw them

 

[Eskie]

Gotta love USPS. Yesterday I get this email.


Pretty cool, except I hadn't ordered anything I could remember. So I do a search through my emails to see what that shipping number matched. It was for an order of batteries which were already delivered to me last September.

 

[Element Vape]

So i ordered a tank from these guys and whoops it got lost on the way to me dropped off somewhere els. After going to the post office the guy tells me sir it was left at your mailbox. Hand me the geographical image of when the box was scanned and dropped off. I look at this for a sec. Bro this iant my street wtf. Anways i contact these guys over the few days this was going on i even went to thia adress to see if the box was there. Elementvape prwtty much said fuck you. Thats how i feel. Listen i sell sneakers all across the world ship to china. It ia my responsibility to make sure my products get into the buyers hands plain and simple.

Hi Angelv942,

To introduce myself, my name is Kenny, manager of the customer service department. It is always good to explain from both sides of story. We operate in the transparent environment where we always continue to improve from our mistake, offer better solutions and exceed customer's expectations.

First, I want to apologize regarding to this issue. As a company, we care for all of our customers even when USPS is at fault. Customer satisfaction is very important to us. We do care for every single one of our customers. When you indicate that we told to you "Beep Off," this is not how we operate. You sent us the email regarding to this matter and there are variety of steps that we must verify. Once we receive your response, we will provide the solutions to the next steps on how we can tackle the issues for you.

You do have the right to be mad and frustrated for this situation. If I was in your shoes, I would be frustrated as well. However, you should also view it on our perspective as well. USPS is a shipping carrier that deliver the product, when they get lost or stolen, we do not have control over this. We do not put you in the dark without helping you like you indicated. After we sent you the returns and shipping policy, it was already Friday and our customer service department is closed on the weekend. The shipping policy was in place to let you know that we shipped to the address provided. At times, USPS can misplace, misscaned the package or it can be lost or stolen.

For customers that lost their package, we always file the loss claim with USPS after 15 days from the date that it was delivered or scanned (this is the rule by USPS). Second, if the package was never discovered or USPS does not cover the claim, we will make exception case to case from shipping out another package or issue you the store credit.

On top of everything, I am glad to hear that you got your package. I just hope that you do have a little patience so we can help you sort out the problems.

Due to the inconvenience that you went through, I already issued you the shipping cost and added $10 store credit into your account.

Like I said, it is always good to let everyone know about the story on our side. It helps you along with everyone that has questions regarding to the ways that we handled cases like this.

If you or anyone in this forum ever has any problems or concerns, please contact me directly at my email [email protected]. Even when you are satisfied or have any feedbacks, you can always send me emails directly. I love emails and it is always good to connect with our customers It is my job to ensure that you are well taken care in the vaping community.

Sincerely,
Kenny

 

[Element Vape]

That is total Bullshit! If tracking shows that USPS delivered it to the wrong place then the vendor is 100% responsible especially if you gave them the correct address. That excuse they gave you is a fucking cop out. Open up a claim with your credit card company. You paid for goods and you have proof that it was not delivered to you. If you are going to be an online vendor a wrongly delivered package is one of the costs of doing business. When I owned a bar sometimes someone didn't like their drink for whatever reason, poorly made, unreasonable expectations, it really doesnt matter. I made the drink over or gave them something else. Why? Because its the right thing to do. I had a coil maker here pull that shit on me. They eventually made it right but it took a hell of a lot of bitching and moaning and days of negotiating. I love their coils but will not order or reccomend them because of the terrible experience and the hard time they gave me.

Hi,

Thanks for your input in this matter. We appreciate it a lot. You are correct about customer service in your statements. However, I also want to point out the correct information from our end.

For this order, the tracking indicated it was delivered at the location with the description of "Delivered, Front Door/Porch."

I read your statement that we wrongly delivered package. In this case, the address and information were correct input in the system. I also understand that USPS makes mistakes from time to time but we always find solutions to rectify this.

When you are not happy, we are not happy as well. Our staffs work extremely to satisfy the customers. When the goals are not reached, we do not feel right by end of the day.

 

[Element Vape]

Thanks for the heads up, I'm putting them on never to do business with list. I had the same experience with 101 Vape and I'll never do business with them again.

If your package has the correct address where to deliver, and the carrier loses it or delivers it to the wrong address you can not expect the vendor to be responsible. Your CC Co will tell you the same if the shipper proves all info was correct, and shipped, too file a claim with the carrier. But in a lot of cases like the vendor will replace your item because they want to earn a good reputation, and keep receiving repeat business without negative feedback with having Good Customer Service. .


And yes some vendors will tell you,

View attachment 75864

Hi,

Thanks for your input into this case.

It is always good to help out other members when they have issue. We always encourage this as it does help members understand that it is companies' intention to lose the package. Sometimes, package does get stolen, lost or maybe lost in the blackhole. However, our companies do have solutions for all cases and always tackle them heads on to help out our customers.

For the meme, that is not our motto. That is one scary motto and I do not think companies will survive if they do not care about customers.

 

[Element Vape]

One of the two should make it right, especially when there's clear evidence of a screw up. They say it's not on them, it's up to usps. Well whose fucking bright idea was it to use usps? They could have just as easily used fedex, ups, dhl, courier etc. At the very least they should offer postage with signature to ensure it's not just randomly dropped off. Usps may have to cover the loss value as technically it was their error. That said though if a company is in the business of delivering product, they have a choice of who handles that and using a shit option is a shit decision.

I'd complain to both, now it'd be a complaint to usps since you've already complained to the company. The way I see it, if I pay and my payment gets in their grubby hands, they receive my money, I expect goods in return. It's not a spin the mystery wheel and see how the 20 sided die of fate shakes out. Let them knock heads and see who did what and lost what. No merch, no money but that's me.

If that's how they treat customers I certainly won't consider doing business with them. In a sense until proper delivery has been met it's still their product. As the company I'd be calling usps to find out why my customer is empty handed and where the hell is my hardware I entrusted to them.

Edit: Glad you got your package. I know the frustration, I've had carriers including usps, ups and fedex all drop crap off at empty houses, leave it with random neighbors without any id check or verification, leave it on neighbors doorsteps, you name it.

Even had one driver complain they couldn't find my residence. They pulled in facing my driveway with a sign that has 2ft tall address numbers painted on it about 20-30ft in front of their face. Literally all they would have had to do is look up directly in front of them out their windshield.

Hi Synphul,

Thanks for your input into this matter. We always love to read about these type of discussions. It does help us to improve and understand our customers better. As a human, we are not perfect. So does our company. If there are mistakes, we will learn from it and ensure that it will not occur again.

As for complaint to us and USPS, customers do have to right to contact both to find out what is going on with the package. If the package is in fact lost or has not been scanned for a long period of time, we help our customers file the Loss Claim with USPS.

Continue with your great work on helping fellow members. We will bring up the discussion of using different shipping carrier in the next meeting.

 

[Element Vape]

What a Great Happy Ending to your overall bad experience with the carrier, and vendor, and as you see there are still some honest people in our world.

View attachment 75865

There are still a lot of good apples out there. Humanity is still alive!

 

[Deucesjack]

Hi,

Thanks for your input in this matter. We appreciate it a lot. You are correct about customer service in your statements. However, I also want to point out the correct information from our end.

For this order, the tracking indicated it was delivered at the location with the description of "Delivered, Front Door/Porch."

I read your statement that we wrongly delivered package. In this case, the address and information were correct input in the system. I also understand that USPS makes mistakes from time to time but we always find solutions to rectify this.

When you are not happy, we are not happy as well. Our staffs work extremely to satisfy the customers. When the goals are not reached, we do not feel right by end of the day.

Seems to me that your company needs to seriously rethink your strategy on lost or wrongly delivered packages. I for one would never order from your company again if I had the same experience as the OP. If you want to be an online vendor than lost or wrongly delivered packages is a cost of doing business. To string your customers out for 15 days while you file a claim is just bad business. I seriously hope this thread affects a change in your company policy.

Variety's the very spice of life, that gives it all it's flavour.

-William Cowper

 

[Element Vape]

I really don't see how it's the vendor's fault if the USPS fucks up. Take it up with the USPS, make THEM make it right.

Andria

Hi Andria,

We appreciate for your input into this matter. Even though, I believe that there is a slight mistake from USPS for this order. I also do not blame Angelv942 regarding to this matter. If I was him, I would be frustrated too.

This is why we always offer to help customers to file the loss claim with USPS. If any cases that claims are denied, we do offer several solutions such as store credit, refund or reship the whole packages out.

 

[MagicJosh]

This is why some people should get shipping insurance, Usually USPS will help.

 

[Element Vape]

Seems to me that your company needs to seriously rethink your strategy on lost or wrongly delivered packages. I for one would never order from your company again if I had the same experience as the OP. If you want to be an online vendor than lost or wrongly delivered packages is a cost of doing business. To string your customers out for 15 days while you file a claim is just bad business. I seriously hope this thread affects a change in your company policy.

Variety's the very spice of life, that gives it all it's flavour.

-William Cowper

Hi William,

Thanks for your input into regarding to this matter. Your feedback is very important and I will bring it into this the next meeting. I do not disagree with you on this. It is a really good way for us to learn and continue to improve as a whole.

As of last monday, we already implement a new lost or misdelivered packages strategy that will not require the 15 days. I cannot disclose much regarding to this but the turnaround time will be 1-3 business days rather than 15 days filing business. It is in effect immediately.

 

[Deucesjack]

Hi William,

Thanks for your input into regarding to this matter. Your feedback is very important and I will bring it into this the next meeting. As of last monday, we already input a new lost or misdelivered packages strategy that will not require the 15 days. I cannot disclose much regarding to this but the turnaround time will be 1-2 business days rather than 15 days filing business. It is in effect immediately.

Good to hear that you guys are being proactive.

Variety's the very spice of life, that gives it all it's flavour.

-William Cowper

 

[Mike H.]

Im a regular customer of Element...Ive not had any problems with them on shipping but I suppose it can happen to anyone at anytime from anyplace an order was placed.

In any case, im glad to see Element come forward and not just stay silent like one company I dealt with who wouldn't make good on a busted tank glass I received in the mail.

 

[Element Vape]

This is why some people should get shipping insurance, Usually USPS will help.

Shipping Insurance are available but it can increase of shipping cost. Majority of customers do not want to spend extra money on this. However, we always keep this option open in our mind. I will bring it into our next meeting as well.

 

[MrScaryZ]

Hi Andria,

We appreciate for your input into this matter. Even though, I believe that there is a slight mistake from USPS for this order. I also do not blame Angelv942 regarding to this matter. If I was him, I would be frustrated too.

This is why we always offer to help customers to file the loss claim with USPS. If any cases that claims are denied, we do offer several solutions such as store credit, refund or reship the whole packages out.

You should automatically give your customer the benefit of the doubt not wait weeks if it was me I would have just had the charges reversed and never dealt with you again but then again I do not from previous experience with you. You surely have not learned!

 

[Mike H.]

Hi Synphul,

Thanks for your input into this matter. We always love to read about these type of discussions. It does help us to improve and understand our customers better. As a human, we are not perfect. So does our company. If there are mistakes, we will learn from it and ensure that it will not occur again.

As for complaint to us and USPS, customers do have to right to contact both to find out what is going on with the package. If the package is in fact lost or has not been scanned for a long period of time, we help our customers file the Loss Claim with USPS.

Continue with your great work on helping fellow members. We will bring up the discussion of using different shipping carrier in the next meeting.

Please don't use a carrier who cant ship to a PO Box like gearbest with their USA warehouse.

 

[Whiskey]

Hi William,

 

[r055co]

Hi Angelv942,

To introduce myself, my name is Kenny, manager of the customer service department. It is always good to explain from both sides of story. We operate in the transparent environment where we always continue to improve from our mistake, offer better solutions and exceed customer's expectations.

First, I want to apologize regarding to this issue. As a company, we care for all of our customers even when USPS is at fault. Customer satisfaction is very important to us. We do care for every single one of our customers. When you indicate that we told to you "Beep Off," this is not how we operate. You sent us the email regarding to this matter and there are variety of steps that we must verify. Once we receive your response, we will provide the solutions to the next steps on how we can tackle the issues for you.

You do have the right to be mad and frustrated for this situation. If I was in your shoes, I would be frustrated as well. However, you should also view it on our perspective as well. USPS is a shipping carrier that deliver the product, when they get lost or stolen, we do not have control over this. We do not put you in the dark without helping you like you indicated. After we sent you the returns and shipping policy, it was already Friday and our customer service department is closed on the weekend. The shipping policy was in place to let you know that we shipped to the address provided. At times, USPS can misplace, misscaned the package or it can be lost or stolen.

For customers that lost their package, we always file the loss claim with USPS after 15 days from the date that it was delivered or scanned (this is the rule by USPS). Second, if the package was never discovered or USPS does not cover the claim, we will make exception case to case from shipping out another package or issue you the store credit.

On top of everything, I am glad to hear that you got your package. I just hope that you do have a little patience so we can help you sort out the problems.

Due to the inconvenience that you went through, I already issued you the shipping cost and added $10 store credit into your account.

Like I said, it is always good to let everyone know about the story on our side. It helps you along with everyone that has questions regarding to the ways that we handled cases like this.

If you or anyone in this forum ever has any problems or concerns, please contact me directly at my email [email protected]. Even when you are satisfied or have any feedbacks, you can always send me emails directly. I love emails and it is always good to connect with our customers It is my job to ensure that you are well taken care in the vaping community.

Sincerely,
Kenny

There are a number of Company's I order from, for a Vape Company I'll give you two examples -

• Vapor DNA - USPS claimed they delivered a package, they did not. I contacted Vapor DNA support what happened? We're sorry your package was lost, I'm having your items re-shipped today and we will follow up with USPS
• Vape 101 - USPS claimed they delivered a pachage, they did not. I contacted Vape 101 support what happened? We shipped he item, you need to file a claim with USPS

Guess who lost a customer?

Bottom line is this, USPS, FEDEX, UPS, etc. will always pay way more attention to a company rather than John Q Public. It's much, much, much easier and faster when the company who has an account with the shipping company files a claim. Not to mention that "if" for some reason the Vendor does not get reimbursed by the shipping company who lost the item it is then written off as a loss.

 

[Element Vape]

Good to hear that you guys are being proactive.

Variety's the very spice of life, that gives it all it's flavour.

-William Cowper

Thanks for being attentive into this matter. We appreciate it a lot.

I also forgot to mention one more thing regarding to the 15 day rule period by USPS. Based from our experience, majorities packages do get delivered within this time frame to the buyer. For instance, the tracking indicated that it is delivered. Customers do not get their package until 2-5 business days later. Therefore, USPS created this rules for mistakes of scanning, wrong address delivered or other USPS internal errors.

 

[Mike H.]

From what I saw in the response they did what any company should have...They don't know whats going on any more than the one who didn't get the package from the beginning...No where did I see them say "well theres nothing I can do about it..sorry for your loss good bye"...It takes time to figure out whats going on so they can either help the customer or at least find out if its a bogus claim and its someone just trying to get something for free...Not a single one of us would just automatically assume the buyer is right and send off another product without investigation first.

 

[Element Vape]

There are a number of Company's I order from, for a Vape Company I'll give you two examples -

• Vapor DNA - USPS claimed they delivered a package, they did not. I contacted Vapor DNA support what happened? We're sorry your package was lost, I'm having your items shipped today and we will follow up with USPS
• Vape 101 - USPS claimed they delivered a pachage, they did not. I contacted Vape 101 support what happened? We shipped he item, you need to file a claim with USPS

Guess who lost a customer?

Bottom line is this, USPS, FEDEX, UPS, etc. will always pay way more attention to a company rather than John Q Public. It's much, much, much easier and faster when the company who has an account with the shipping company files a claim. Not to mention that "if" for some reason the Vendor does not get reimbursed by the shipping company who lost the item it is then a written off as a loss.

Hi r055co,

Thanks for your input into this matter.

Like we indicated above, we always help our customers file the claim. However, there is a 15 day period that USPS prevent us from doing so. Why the 15 days? During this period, the packages do show up at customer's door from USPS. As this is the internal problem that USPS face and we always wonder why the scanned the package as "Delivered" but customers do not get it until 2-5 business days or weeks later.

 

[Element Vape]

From what I saw in the response they did what any company should have...They don't know whats going on any more than the one who didn't get the package from the beginning...No where did I see them say "well theres nothing I can do about it..sorry for your loss good bye"...It takes time to figure out whats going on so they can either help the customer or at least find out if its a bogus claim and its someone just trying to get something for free...Not a single one of us would just automatically assume the buyer is right and send off another product without investigation first.

Hi Mike,

We appreciate for understanding from our company's perspective. As we always trust our customer's words and take care of the matter immediately. Based off several past experiences, there were cases that customers receive the package but indicated that he/she did not receive it. Therefore, we do have procedures and documents in place to verify. That being said, we always put our customers first as our priority.

 

[r055co]

Hi r055co,

Thanks for your input into this matter.

Like we indicated above, we always help our customers file the claim. However, there is a 15 day period that USPS prevent us from doing so. Why the 15 days? During this period, the packages do show up at customer's door from USPS. As this is the internal problem that USPS face and we always wonder why the scanned the package as "Delivered" but customers do not get it until 2-5 business days or weeks later.

Unsatisfactory IMO.

As I said I do a lot of shopping on line, most all the regular retailers I buy from if an item is lost in shipping they immediately reship when I contact them.

 

[r055co]

Hi Mike,

We appreciate for understanding from our company's perspective. As we always trust our customer's words and take care of the matter immediately. Based off several past experiences, there were cases that customers receive the package but indicated that he/she did not receive it. Therefore, we do have procedures and documents in place to verify. That being said, we always put our customers first as our priority.

That's why you keep a record of how many times a customer makes a claim.

Additionally as I pointed out if a retailer doesn't get reimbursed by the shipping company it's a write off including write off for tax purposes

 

[Element Vape]

Unsatisfactory IMO.

As I said I do a lot of shopping on line, most all the regular retailers I buy from if an item is lost in shipping they immediately reship when I contact them.

You should automatically give your customer the benefit of the doubt not wait weeks if it was me I would have just had the charges reversed and never dealt with you again but then again I do not from previous experience with you. You surely have not learned!

From the customer's perspective, you are completely correct. As I mentioned above, we already implement a new strategy from last monday that will cut it in 1-3 business days. I cannot disclose much regarding to this as some of the information do require privacy of the customers.

 

[Element Vape]

That's why you keep a record of how many times a customer makes a claim.

Additionally as I pointed out if a retailer doesn't get reimbursed by the shipping company it's a write off including write off for tax purposes

All records and claims do get stored in couple steps verification security area.

As we will learn past experiences and mistakes to better serve our customers. We appreciate for your feedback a lot.

 

[r055co]

From the customer's perspective, you are completely correct. As I mentioned above, we already implement a new strategy from last monday that will cut it in 1-3 business days. I cannot disclose much regarding to this as some of the information do require privacy of the customers.

1-3 days would be reasonable, 15 days is not

 

[Element Vape]

1-3 days would be reasonable, 15 days is not

I believe so too. Thanks for your input

If you guys want to continue to discuss or have any feedback. You always welcome to email me at [email protected]

We always look for better way to serve all of our customers

 

[Deucesjack]

Lol, yeah I caught that but I just let it slide. As for you Whiskey girl, you can call me Bill. Lmao.

Variety's the very spice of life, that gives it all it's flavour.

-William Cowper

 

[Element Vape]

Lol, yeah I caught that but I just let it slide. As for you Whiskey girl, you can call me Bill. Lmao.

Variety's the very spice of life, that gives it all it's flavour.

-William Cowper

My apology
I just realized it too!

 

[Whiskey]

Lol, yeah I caught that but I just let it slide. As for you Whiskey girl, you can call me Bill. Lmao.

Variety's the very spice of life, that gives it all it's flavour.

-William Cowper

 

[Angelv942]

@ElementVape thank you for the email i recived i did not hear back from you guys for a wile. As soon as i recived the package i did email right away but as ahown in the pic of the post i was terribly upset with the response i was giving to my issues. I was pretty much told it was out if your hands and as a consumer thats just not fair. I ship a lot of goods of course not as much as you guys do. So i know and talk to each client. This was absolutely nevwr about the money to me. I prob donate what i spent to thw local homeless guys that much a month. As soon as i found out the oackage was lost in transition and i got the email back from you guys i went ro my local vape shop and replaced it. This to me was absoultly about the principle. Thabk you for at least trying to make it right that i do appreate

 

[MrScaryZ]

From the customer's perspective, you are completely correct. As I mentioned above, we already implement a new strategy from last monday that will cut it in 1-3 business days. I cannot disclose much regarding to this as some of the information do require privacy of the customers.

Good about time!! sad that you have to get pressure from the community to do the right thing!