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Hey Vapsters, I got a question

I just purchased an mtl rta from 3avape yesterday. I noticed on my receipt it says "Pre Order"... What does that mean exactly? Also, I didn't know 3avape is located in China, because their Website made mention of a US Warehouse. Will I receive my tank? Should I cancel? My paypal was already charged if that makes a difference.
 

5150sick

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Yes, But unfortunately a pre order is an order for an item that they do not have in stock.
It's usually a brand new item that is expected by a certain date.
Once the item arrives to the vendor they ship it out to you.

You will get it but it won't ship until the date that the pre order says.
The site should tell you when the item is expected.
They will upload tracking when it's on it's way.
 
Yes, But unfortunately a pre order is an order for an item that they do not have in stock.
It's usually a brand new item that is expected by a certain date.
Once the item arrives to the vendor they ship it out to you.

You will get it but it won't ship until the date that the pre order says.
The site should tell you when the item is expected.
They will upload tracking when it's on it's way.
Wow... is it too late to cancel the order?
 

5150sick

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You could try.
If you opened a ticket with them and explained the issue they would most likely give you store credit for something that is in stock.

If you don't hear back in a few days after turning in the ticket you may want to get PayPal to step in.
That should only be used as a last resort
 

5150sick

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Wow... is it too late to cancel the order?

Plus, it's pre order, So you have time.
it's not like they are going to already ship it before they see the ticket.
They don't have anything to ship.
 

5150sick

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it's showing as in stock:
1599804248219.png

They should be shipping it out soon.
They must have got them in because the price is back up.
 

5150sick

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I see the problem
if you can cancel the order and switch colors you'll get it right away.
if not it is on pre order.

1599804436075.png
 

it's showing as in stock:
View attachment 168710

They should be shipping it out soon.
They must have got them in because the price is back up.
Ok, great. I was just confused as to why it says "Pre Order" on my digital receipt. I should be ok then.
 

5150sick

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I personally would make contact to see if you can get credit to buy something else
if not I would cancel it
This place may not get the RTA for a month.
With the way vaping is going they may not get it at all.

You can probably open a ticket somewhere in your account
if not you can email the support number.

Also, when you make contact you can ask when the ETA is if you still want it.

If all else fails you have PayPal.
Just remember to take care of it with them within a month from purchase date if need be.
 

5150sick

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it's really a good thing that you thought of this right away and asked about it.
That way you have more time to get it straightened out.
 

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