With growing security threats and compliance being taken seriously, companies are more aware than ever of the need to protect their data. This means hackers must work harder to try to steal information and contact centers are in the front line. We spoke to Ben Rafferty, chief innovation officer at security and compliance specialist Semafone to find out how contact centers are under threat and what can be done to protect them. BN: What makes call centers particularly vulnerable? BR: They've always been vulnerable, but they haven't historically been attacked. What's happened -- certainly in the US with the introduction… [Continue Reading]
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