A new study by IT management specialist Kaseya looks at IT department practices and for the second year in a row finds a growing level of maturity in SMBs and mid-market companies. Kaseya uses an IT Management Maturity Model that divides companies into five levels, from the lowest 'Reactive' through 'Efficient', 'Proactive' and 'Aligned' up to the highest 'Strategic'. While 83 percent of respondents classify their IT organization as being at one of the first three, less mature levels on the model; Reactive, Efficient, or Proactive, at the other end of the scale, when compared a survey in 2016, the… [Continue Reading]
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