Kudos to Geekvape! (copied from the facebook post I just made)

[gbalkam]

Consider this a testimonial for an awesome company.
My Aegis Legend mod suddenly started showing flashing batteries, like if they were uneven. However, I have 2 set and both always kept in pairs and never mixed. This happens with both sets. The mod still works, but the flashing batteries show on the display a few seconds after I stop using it. It mod is not under warranty as it is close to 2 years old, *only used about a year or less, I have 2* There should be a record of when it was sent as it was a replacement for my first Legend. I purchased the 2nd one (the one I was using before this one) while waiting for this unit to arrive.
Thanks for any information or assistance

Author
from geekvape... Dear Geekvape Customers
Thanks for your time and cooperation.
Regardless of the damage caused by the customer's GEEKVAPE product,
We always stand on the customer's point of view and solve problems for our customers.
Therefore, our customer service team will take the initiative to solve the problem for the user, so that the benefit to our loyal users,
To make sure both of us solve the issues faster, please take care of below info,

Author
I am not sure if that security code is right, it is my best guess, even with reading glasses the print is to small. You really need to make these numbers larger.
There is no reciept as this was one of the units you sent me previously. See previous tickets. I don't expect you to replace it, just wondering why this happened, so it can be prevented. I actually have owned 4 of these now, and will buy another. It would be great if you could send a replacement, but I don't expect it.

Author
The final reply... Hi,gbalkam
Thanks for your support and time.
Regardless of the damage caused by the customer's GEEKVAPE product,
We always stand on the customer's point of view and solve problems for our customers.
Therefore, our customer service team will take the initiative to solve the problem for the user, so that the benefit to our loyal users,
We would like to apply a replacement mod of Aegis X for you，Then please provide us your receiving information as below:

Author
This Aegis Legend is over 2 years old, has been used for 1 year and they are still going to replace it with the NEW Aegis X!

 

[DaBunny]

ya might wanna buy a lottery ticket...
think its @ 850 million..
I mean with the LUCK your having......

i give ya BOTH 5 stars..
why you? cuz you would have HAD to have Been VERY nice when you had problems..
or they would not have been SO KIND in return.

 

[gbalkam]

It is mostly a matter of having your ducks in a row. Giving the info they need to process their files and such. Plus it is a lot in how you contact them. Curse and swear and why would they want to help you? I think it is really neat that they are sending me the latest version! I actually just bought that Aegis X a couple days ago at the local vape shop.

 

[Bigrick]

Consider this a testimonial for an awesome company.
My Aegis Legend mod suddenly started showing flashing batteries, like if they were uneven. However, I have 2 set and both always kept in pairs and never mixed. This happens with both sets. The mod still works, but the flashing batteries show on the display a few seconds after I stop using it. It mod is not under warranty as it is close to 2 years old, *only used about a year or less, I have 2* There should be a record of when it was sent as it was a replacement for my first Legend. I purchased the 2nd one (the one I was using before this one) while waiting for this unit to arrive.
Thanks for any information or assistance

Author
from geekvape... Dear Geekvape Customers
Thanks for your time and cooperation.
Regardless of the damage caused by the customer's GEEKVAPE product,
We always stand on the customer's point of view and solve problems for our customers.
Therefore, our customer service team will take the initiative to solve the problem for the user, so that the benefit to our loyal users,
To make sure both of us solve the issues faster, please take care of below info,

Author
I am not sure if that security code is right, it is my best guess, even with reading glasses the print is to small. You really need to make these numbers larger.
There is no reciept as this was one of the units you sent me previously. See previous tickets. I don't expect you to replace it, just wondering why this happened, so it can be prevented. I actually have owned 4 of these now, and will buy another. It would be great if you could send a replacement, but I don't expect it.
Author
The final reply... Hi,gbalkam
Thanks for your support and time.
Regardless of the damage caused by the customer's GEEKVAPE product,
We always stand on the customer's point of view and solve problems for our customers.
Therefore, our customer service team will take the initiative to solve the problem for the user, so that the benefit to our loyal users,
We would like to apply a replacement mod of Aegis X for you，Then please provide us your receiving information as below:

Author
This Aegis Legend is over 2 years old, has been used for 1 year and they are still going to replace it with the NEW Aegis X!

That is just awesome. I like Geek vape. I own several of their products and all work great. Good company.