Missing Delivery & No Support – Is This Normal?

[blacknight07]

Hi everyone,

I’d like to get your opinion on something.

I placed a small test order ($7 item, vape flavor concentrate) and paid $8.70 for shipping, just to try this website before making a larger purchase. The package was marked as delivered, but I never received it. It might have been placed in the wrong mailbox—I’ve already opened a case with USPS, but no response so far.

Even though it’s a small amount, the money is simply gone and the seller has shown no real interest in helping. Their response was basically that they are not responsible since they are not the carrier.

This is exactly what I was worried about when placing a test order—and unfortunately, it seems I was right.

What really bothers me is the lack of support. If this is how a $7 order is handled, what would happen if I had placed a $500 order? Should the amount even matter, or is this not the right way to handle a situation like this regardless of value?

Is this normal? Did I expect too much from the seller?

I’m not sharing the company name for now—I just want to hear your thoughts and experiences.

Thanks.

 

[misswish]

I'm sorry this happened to you. As for the seller, there's really nothing they can do unless they want to replace and ship it again. USPS, it may take some time to investigate. Size of order or of package shouldn't make a difference.

 

[blacknight07]

I'm sorry this happened to you. As for the seller, there's really nothing they can do unless they want to replace and ship it again. USPS, it may take some time to investigate. Size of order or of package shouldn't make a difference.

I understand what you’re saying, and I agree that USPS investigations can take time.

But I think the seller still has a role here. Even if they can’t control the carrier, they can choose how they handle the situation—whether that’s helping the customer, offering a replacement, or at least showing some level of responsibility.

That’s really where my concern is. It’s not just about the lost package, it’s about how the situation is handled.

The way they responded—saying “we are not the shipping company”—came across as unprofessional and not appropriate in my opinion. If this had been a $500 order and they showed the same attitude, that would say a lot about the kind of seller they are.

I just hope others don’t end up dealing with the same situation.