Workers in IT, HR, finance and other roles welcome the use of tools that automate processes and improve productivity -- but many are concerned automation might someday make their jobs less relevant. A study by Thirdera, specialist in services for ServiceNow users, finds 83 percent of workers are using AI-powered search, chatbots, self-service portals, mobile apps, AIOps, business intelligence and dynamic scheduling tools every day, and 46 percent have been doing so for at least a year. The most common use cases are IT service management platforms (68 percent), IT operations management platforms (57 percent) and financial management platforms (37… [Continue Reading]
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