This is up there with a job I had for a few months doing website customer service. I was the one who wrote 20+ tutorials for using the website, and without fail every day someone would email in with a problem using one of the features there was a tutorial explaining how to do. Every day I'd write back with "have you tried the tutorial here: link to tutorial? Please try the tutorial and if you're still having issues email back." Without fail at least one would write back within seconds "I'm still having problems." Every time I got this I wondered "either you speed read faster than Superman (that tutorial takes 20 minutes to walk you through start to finish), or you're being incredibly lazy and don't want to read," except my response was, "So which part of the tutorial gave you problems?" "oh I didn't try it, I was hoping you'd tell me what to do." "I already did that, in the tutorial, whether I type it out here, again, or you read the tutorial, where its already both written and in photo form, you'll still need to read what I've told you."
8 months, 700 customers or so later, I did actually have one customer "but I don't speak enough English to read all that," in which hers was easy I gave her a text only copy to put into her computer's translation program, as Lithuanian isn't a common translation I could provide. She was more than happy to read, just not English.
"I don't want to read what already exists, I want you to type it all out for me again," is most of the mentality. Which is why for most of the info I've given more than twice I just have a word-pad file of text I paste into responses. It saves a ton of time and would, yes save even more if people on a larger scale took a more pro-active stance on finding info. Maybe its just me, the very first time I go into any new group I've been added to or joined on my own is to go to the files section look there to see what's there and look around the first half a dozen posts or so. If only everyone would do that, those who do get frustrated with the same 8 questions over and over and over again could keep more of their resident sanity.