Resolving incidents that impact consumers takes IT teams approximately double the amount of time customers are willing to wait for a service that isn't performing properly, according to a new study. The research by digital operations management company PagerDuty surveyed over 300 IT personnel in development and operations as well as over 300 consumers in order to identify the challenges of meeting customer expectations. Nearly 70 percent of consumer respondents say that they will leave a digital app or service in under 15 minutes or less if it is unresponsive or slow. But on the other side of the coin,… [Continue Reading]
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