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Vaporesso Cascade DEAD
- Thread starter cxray999
- Start date
Disappointing to hear this. I have the Cascade One Plus and Polar, both have been great thus far. You can reach them in the link below.
https://www.vaporesso.com/
https://www.vaporesso.com/
I emailed them on that contact and details no response.
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Hang in there, it's the weekend and they are located in China. I'm sure they will get back to you. There is also a person here on the forum, I think her name is Vaporesso Chelsea.
Well its been a week I will search for that person on here thanks
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Eightvape won’t help you? That suxs. Wishing you good luck with @Vaporesso_Chelsea !
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If it's dead, I'd do this https://www.eightvape.com/pages/return
I recently had an issue with eightvape.com taking a week to ship my purchase. Several emails sent, multiple tickets submitted on their website, even called everyday many times for 5 days straight. Nothing. No response to any communication. Eightvape sucks! I will never spend so much as a penny on that site ever again. Sorry to hear about your Vaporesso though!
http://vapingunderground.com/threads/wts-wtt-aspex-performance-coils.434798/
http://vapingunderground.com/threads/wts-wtt-aspex-performance-coils.434798/
heh.. they can promise the 120 day coverage easily - if they don't respond ;-)
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yeah, at least if you document it within time, it's on them to respond even if the response is past 120. They've answered the phone before
Unfortunately the Vaporesso Cascade is out of CONUS now and here in the middle of the desert, it worked well for 4 weeks then dies....
@Vaporesso_Chelsea i hope she/he reads this complain and I am having the batch number of the product to prove where it came from and when it was purchased which is in April 2019
V
Vaporesso_Chelsea
Guest
Sorry for your trouble, can you DM us your email address so we can confirm with our CS team about that? And also which Cascade product?
Hi @Vaporesso_Chelsea video sent across to by email please confirm
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@Vaporesso_Chelsea kindly confirm that the email of the video has been received? I did not hear anything back
@Vaporesso_Chelsea why is Vera Li your marketing coordinator asking me for more pictures of the box the one with the details are already sent by email and also attached here I need this RESOLVED ASAP
Typical lack of communication between departments which would piss my ass off it it was me. I had an issue like that one time and everyone got a link to Google Drive with such large files I hope they had fast Internet Access. Oh and I made sure to CC everyone involved so they could read one more email~!
@Vaporesso_Chelsea how soon can I get a replacement, I feel I am being ignored now? by this email address
[email protected]
Vera Li 李毓薇
Marketing Assistant
T: +86 18340813323
Email: [email protected]
Website：www.vaporesso.com
[email protected]
Vera Li 李毓薇
Marketing Assistant
T: +86 18340813323
Email: [email protected]
Website：www.vaporesso.com
Keep in mind they are on China time. I pm'd Chelsea for you on ECF and to their credit voopoo came over to try to help you. Try a little patience here.
I’ve waited for 2 weeks, yes I can wait for a week more but they I need to see progress
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You've waited two weeks, the rep only contacted you Monday, atm the reps hands are tied by cs protocol.
So? Cs protocol can you explain seems you know so much about it?
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Just a China thing, keep in mind you didn't buy directly from them, most forum reps wouldn't even try to help.
I always try to remember the old sayin "you can catch more bees with honey".
Frankly I'm regretting tagging tagging Vaporesso for you now. I'm out.
@Vaporesso_Chelsea hey I am not getting an answer at all what is happening
V
Vaporesso_Chelsea
Guest
Sorry for late reply. Please send the video to our customer service team as we previous talked. And they will help you about that
I resent it today, it was sent 18th June 14mb file
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Attachments
Try tagging @Vaporesso_Chelsea again. As an Unbiased observer this will make me think twice about making a purchase. Good Luck @cxray999 
Try tagging @Vaporesso_Chelsea again. As an Unbiased observer this will make me think twice about making a purchase. Good Luck @cxray999
Thanks
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Try tagging @Vaporesso_Chelsea again. As an Unbiased observer this will make me think twice about making a purchase. Good Luck @cxray999
Thanks
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No problem my friend~!
@Vaporesso_Chelsea what is this, I am being asked to fill another form with all the same information I already provided how many more forms to fill up and what the hell is this process????????
@Vaporesso_Chelsea if this is the kind of delaying tactics you are doing to WASTE MY TIME I will make sure that this complaint really goes to where it should what do you think???? WHAT I NEED TO GET AN EMAIL FROM YOU IS WHERE TO SHIP THE REPLACEMENT AND NOT ALL THIS BULLSHIT PROCESS AND FORMS YOU ARE ASKING ME TO KEEP ON DOING.`
They should start work in a few hours so lets hope this finally gets straightened out. What do you say @Vaporesso_Chelsea ??
Maybe a few extra tags well help?
Maybe a few extra tags well help?
I kept calling that person emailing me at various times office hours in China for sure and no one picks up
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@Vaporesso_Chelsea any update there is response yet
Still waiting @Vaporesso_Chelsea
V
Vaporesso_Chelsea
Guest
We will need the form with all the information to send to our factory to apply the replacement. It's the standard procedure of warranty claim. Sorry if any inconvenience caused. I will double confirm with our customer service asap. Also you don't need to send back the defective device.
V
Vaporesso_Chelsea
Guest
I just confirmed with our customer service, they replied your email yesterday and just received the form today. Please understand that there is time difference and also it takes time to reply all emails in Customer service. I will ask her to reply you asap. Thanks for your patience