Unfortunately in the last few months I have been put in the position of having to experience several different warranty issues with several different manufacturers. Here are my experiences:
Innokin - Had a Coolfire 100 TC that I absolutely loved. Mod was light and comfortable and the board did TC very accurately. Issue with the mod was after about 6 months it refused to turn on. Contacted Innokin and they basically told me sorry your mod is out of the 90 day warranty and we really can't help you. Shame because I love the board but I don't think I will be purchasing anything Innokin makes again. FAIL
Vape Forward - Purchased a Classic. After about 7 months I started getting damaged atomizer message on every tank I used. Called VF and a live person answered the phone. They knew about the problem with the 510 that I was experiencing. I was honest with them and told them I know the mod is out of warranty but because of the form factor this was one of my favorite mods. I like the mod so much that I would be willing to pay for a factory repair as long as the repair price was reasonable. Rep said sorry for troubles but the best I could do is have you pay for shipping to us and we'll replace it with a refurb and pay for shipping back to you. I jumped at the chance and thought that was more than fair. When I received the refurb it had a little knick here and there like the rep said it would but it was definitely in better condition than the mod I exchanged for it. The new mod had a flatter finish as well that has proven to be more durable than the first. All in all I am very happy with the way VF handled this and I would never ever hesitate to buy a VF mod. WIN
Hohmtech - After a really long wait on a preorder for the Slice I received one of the 2 I ordered. I received the black one and as soon as I fired it the firing button stuck. I called the place I ordered it from (The Cloudy Vapor) and while they were very supportive they had me contact HT with the promise that they would back me up on whatever the outcome was. I called HT and a rep actually answered the phone there too. The rep explained to me that new buttons were coming to fix the problem and that they were indeed aware of it. He said the new buttons would be in in about 3-4 weeks. I said that's unacceptable and a bit of a heated exchange ensued. I could hear someone in the background saying give me the phone I want to talk him, give me the phone. The next thing I heard was Hi, this is Ben I'm the Director of Operations for Hohmtech how can I help you? I explained to him that I waited long enough on the pre order and it's bad enough my red one has been delayed but now you want me to wait 3-4 weeks on the one I already have in hand to be fixed. He was very cordial and asked me what I wanted. I said I just want what I paid for, a black Slice and a red Slice. I said look you're the Director of Operations right? He said yes. I said so you have a little pull in that company right? He chuckled and said yes. Well, why can't one of your Tech's go in the back, crack open a black mod, check the button and send it to me? He said is that all you want? I said yes. He asked if it was ok to send out 2 brand new mods the black and the red and I said sure. Two days later I had both the black and red Slice in hand. That day I had a prepaid printed label from HT so I could send back the faulty mod. Ok, so this one took a little prodding but all in all I am very happy with the end result. I would not hesitate to buy another HT product because of this positive experience and the access to the upper levels of management in this company. WIN
Evolv - I bought a VT133 about 9 months ago. By far it's my favorite DNA. For the last couple of days the mod has been acting up. It has been draining the batteries when left idle and has been hitting like a wet noodle. Opened up a ticket with Evolv over 48 hours ago and I have still not received a response. Kind of unpleasantly surprised that Evolv has yet to answer a ticket that has been open for 48 hours. From all the hype I've heard about Evolv I definitely expected a much prompter response. If I do not hear from them by the end of today I will locate a # and attempt to call them. Lets see what happens. PENDING
Would love to hear other warranty experiences on the different companies out there good and bad.
Innokin - Had a Coolfire 100 TC that I absolutely loved. Mod was light and comfortable and the board did TC very accurately. Issue with the mod was after about 6 months it refused to turn on. Contacted Innokin and they basically told me sorry your mod is out of the 90 day warranty and we really can't help you. Shame because I love the board but I don't think I will be purchasing anything Innokin makes again. FAIL
Vape Forward - Purchased a Classic. After about 7 months I started getting damaged atomizer message on every tank I used. Called VF and a live person answered the phone. They knew about the problem with the 510 that I was experiencing. I was honest with them and told them I know the mod is out of warranty but because of the form factor this was one of my favorite mods. I like the mod so much that I would be willing to pay for a factory repair as long as the repair price was reasonable. Rep said sorry for troubles but the best I could do is have you pay for shipping to us and we'll replace it with a refurb and pay for shipping back to you. I jumped at the chance and thought that was more than fair. When I received the refurb it had a little knick here and there like the rep said it would but it was definitely in better condition than the mod I exchanged for it. The new mod had a flatter finish as well that has proven to be more durable than the first. All in all I am very happy with the way VF handled this and I would never ever hesitate to buy a VF mod. WIN
Hohmtech - After a really long wait on a preorder for the Slice I received one of the 2 I ordered. I received the black one and as soon as I fired it the firing button stuck. I called the place I ordered it from (The Cloudy Vapor) and while they were very supportive they had me contact HT with the promise that they would back me up on whatever the outcome was. I called HT and a rep actually answered the phone there too. The rep explained to me that new buttons were coming to fix the problem and that they were indeed aware of it. He said the new buttons would be in in about 3-4 weeks. I said that's unacceptable and a bit of a heated exchange ensued. I could hear someone in the background saying give me the phone I want to talk him, give me the phone. The next thing I heard was Hi, this is Ben I'm the Director of Operations for Hohmtech how can I help you? I explained to him that I waited long enough on the pre order and it's bad enough my red one has been delayed but now you want me to wait 3-4 weeks on the one I already have in hand to be fixed. He was very cordial and asked me what I wanted. I said I just want what I paid for, a black Slice and a red Slice. I said look you're the Director of Operations right? He said yes. I said so you have a little pull in that company right? He chuckled and said yes. Well, why can't one of your Tech's go in the back, crack open a black mod, check the button and send it to me? He said is that all you want? I said yes. He asked if it was ok to send out 2 brand new mods the black and the red and I said sure. Two days later I had both the black and red Slice in hand. That day I had a prepaid printed label from HT so I could send back the faulty mod. Ok, so this one took a little prodding but all in all I am very happy with the end result. I would not hesitate to buy another HT product because of this positive experience and the access to the upper levels of management in this company. WIN
Evolv - I bought a VT133 about 9 months ago. By far it's my favorite DNA. For the last couple of days the mod has been acting up. It has been draining the batteries when left idle and has been hitting like a wet noodle. Opened up a ticket with Evolv over 48 hours ago and I have still not received a response. Kind of unpleasantly surprised that Evolv has yet to answer a ticket that has been open for 48 hours. From all the hype I've heard about Evolv I definitely expected a much prompter response. If I do not hear from them by the end of today I will locate a # and attempt to call them. Lets see what happens. PENDING
Would love to hear other warranty experiences on the different companies out there good and bad.
