Hi everyone, looking for any suggestions as to what might be going on...
First, this is a frequent customer whom I believe. Two, I know these are genuine isub tanks (the original one with a plastic tank and driptip permanently attached) and we've never had this problem before. Three, it was not a 'tank-cracker' juice (strawberry-custard). I make it myself and have used it in an isub many times.
A customer bought an isub tank. Within an hour, he was back. He'd been driving with the mod in a cup holder in the car. He went to lift it up by the tank and the whole plastic part came off. The plastic had split just above the bottom threads. Spilled juice all over.
We gave him another isub. Though we've never had this problem before, I assumed the first incident was a fluke and did not look over the second isub closely. He heads out.
Within an hour, he's back. The tank had developed vertical cracks and is clearly about to break. Now we all try to figure out what's going on but can't come up with anything. I give him another tank (third one) and we all - including the customer - examine it closely. It's fine. He heads out again...
Yeah, you guessed it. He come back - again, within an hour - and it's developed vertical cracks again. So we give him an Apex (no added charge). Since he hasn't called in the past 24 hours, I assume it's fine.
We're befuddled. The only thing I can come up with is perhaps the vibrations in the truck??? (Ok, I know it's a long shot but I'm grasping at straws here.) The isubs were from two different boxes so being damaged in shipping shouldn't be the culprit.
We've had no problems with the isub - this is the first one. Any thoughts???
First, this is a frequent customer whom I believe. Two, I know these are genuine isub tanks (the original one with a plastic tank and driptip permanently attached) and we've never had this problem before. Three, it was not a 'tank-cracker' juice (strawberry-custard). I make it myself and have used it in an isub many times.
A customer bought an isub tank. Within an hour, he was back. He'd been driving with the mod in a cup holder in the car. He went to lift it up by the tank and the whole plastic part came off. The plastic had split just above the bottom threads. Spilled juice all over.
We gave him another isub. Though we've never had this problem before, I assumed the first incident was a fluke and did not look over the second isub closely. He heads out.
Within an hour, he's back. The tank had developed vertical cracks and is clearly about to break. Now we all try to figure out what's going on but can't come up with anything. I give him another tank (third one) and we all - including the customer - examine it closely. It's fine. He heads out again...
Yeah, you guessed it. He come back - again, within an hour - and it's developed vertical cracks again. So we give him an Apex (no added charge). Since he hasn't called in the past 24 hours, I assume it's fine.
We're befuddled. The only thing I can come up with is perhaps the vibrations in the truck??? (Ok, I know it's a long shot but I'm grasping at straws here.) The isubs were from two different boxes so being damaged in shipping shouldn't be the culprit.
We've had no problems with the isub - this is the first one. Any thoughts???
