@heavengifts: growing pains or disconcern?

Discussion in 'U MAD BRO??' started by NotNew2VapingNow, Jan 20, 2019.

  1. NotNew2VapingNow

    NotNew2VapingNow Gold Contributor Member For 4 Years

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    I've about had it with heaven gifts on AliExpress: this recently screwed up order is the final straw in a string of screw-ups, and delays & I'm all but about done with them!

    12/21: ordered a Uforce T1 tank in black. 12/24, received a message that "the color of my item was damaged" & would I mind changing the color. reluctantly, changed the color to red.

    12/24: ordered a REV Drift II tank. delivered 1/16...to NC; I'm in WA! emailed, but with no response. Filed dispute late that evening.

    1/15: ordered a Desire Cut Squonk in blue. 1/17, received a message that "the color of my item was damaged" (gee, where have I heard this before?) & would I mind changing the color. messaged back & agreed, yet again, to a color change * asked if they'd be willing to do a price match due to their error with the drift tank & with selling an item that wasn't in stock; Silence

    1/17: receive a message regarding the drift tank that "they will check for me" and "not to worry": yet zero response to the dispute filed the day before.

    1/20: another message regarding drift tank; "we just found out the factory mixed the address wi3th another: we can resend/refund, what do you want". they also asked that I close the dispute now as it is really hurting their store rating. responded with the fact that I wanted a replacement shipped in the quickest way possible & that I'll close the dispute when I get my item & let loose on a tirade about their lousy service, selling things that aren't in inventory & delayed response to not only messages, but disputes where evidence is presented clearly showing their error.

    when my orders are fulfilled by @heavengifts, I'll not be using them in the future, even if it means paying a little more or not getting a specific color (not that ordering a color from them makes a difference as to what is sent, obviously)

    Curious to see if anyone else has had any issues with this company on AliExpress?
     
  2. SnapDragon NY

    SnapDragon NY VU Donator Diamond Contributor Member For 3 Years VU SWAT

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    @Heaven Gifts has a rep here- maybe PM them with your problem- maybe they can help you?
    That is terrible that you have all these problems with this company.
    I have used Ali Express in the past, but not with Heaven Gifts on Ali Express
    I have ordered from Heaven Gifts on their site though with no problems.
     
    JuicyLucy likes this.
  3. Vape Fan

    Vape Fan More like I am now, than I was before VU Donator Gold Contributor Member For 1 Year

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    I've ordered from HG on Ali. After which I seen that while in stock on Ali, the item was not in stock at HG. Needless to say, it took 2 weeks for the item to move in tracking, and another 3 to get to me here in the states.
    When I asked the rep here to maybe take a look at it, they just said they would let the colleague over the Ali sales know. Never heard from them.
     
    SnapDragon NY likes this.
  4. KingPin!

    KingPin! In my defence, I was left unsupervised ^^ VU Donator Platinum Contributor Member For 2 Years VU Challenge Team Reviewer

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    they have a direct site as well? maybe it’s aliexpress itself
     
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  5. MrMeowgi

    MrMeowgi The Vapin' Drummer Staff Member Senior Moderator VU Donator Diamond Contributor Member For 4 Years

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    It's crazy that it takes so long to ship something but when I won the revenger kit from one of the VU challenge I had my mod in 4 days after they sent me an email with tracking. 4 days. They used DHL so not sure if that makes a difference. But 4 days. But I imagine all China posts look like the video running around of the Chinese mail mountain
     
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  6. KingPin!

    KingPin! In my defence, I was left unsupervised ^^ VU Donator Platinum Contributor Member For 2 Years VU Challenge Team Reviewer

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    That vid was something else :eek:
     
    MrMeowgi and SnapDragon NY like this.

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