I ordered a Stingray X on Aug 28 I knew the holiday was coming so was not concerned so I waited a week.
When I asked them where my shipment was they said .It will ship tommorrow' So next day I checked online
No tracking info. So day after day I kept asking where is my product well I looked on there site and they had marked everything out of stock... I then started a campaign to get my money back.. This was a string of every day for over a week them saying 24 hours you get it 24 hours.... never got it so I finally had to have Paypal force them to get it back by escalating internally. The support is terrible if you get a response in 48 hours you are lucky I did most of my by conversation with who claimed to be "Angel" well "Angel" is whoever happens to be working.. Now none of this bothers me as I know they are a new company and once they do get "Real" warehouses I am sure that service will improve.. I have no grudges against them but they have a support problem. And they outright Lie that is bad business and I am sure in time they will get it worked out..
When I asked them where my shipment was they said .It will ship tommorrow' So next day I checked online
No tracking info. So day after day I kept asking where is my product well I looked on there site and they had marked everything out of stock... I then started a campaign to get my money back.. This was a string of every day for over a week them saying 24 hours you get it 24 hours.... never got it so I finally had to have Paypal force them to get it back by escalating internally. The support is terrible if you get a response in 48 hours you are lucky I did most of my by conversation with who claimed to be "Angel" well "Angel" is whoever happens to be working.. Now none of this bothers me as I know they are a new company and once they do get "Real" warehouses I am sure that service will improve.. I have no grudges against them but they have a support problem. And they outright Lie that is bad business and I am sure in time they will get it worked out..