I ordered on 3FVape successfully before, and they all went great.
It's only this time when I wanted my order cancelled that they got annoying and totally unreliable.
I wanted mine cancelled because I made a mistake ordering these items that were in my cart, I tought I had other stuff in the cart and I paid little attention when the page made order summary. I contacted 3FVape about this, and what's annoying is that they won't give you your money back after clearly saying "I want to cancel it".
Upon messaging 3FVape, in their tickets section, I said, "I want my order cancelled", they replied with a paragraph basically saying "It will take 7-14 days for stocking an item. Order will be shipped once it is ready. In this condition, do you still want us to cancel the order for refund?".
That question was fine, because they must've thought they could fix whatever was making me not buy it. So I told them, "Yes I want to cancel and get a refund". At this point I thought that they would refund the money back, but instead I got an email saying that my order was shipped, and then another one saying my order is in transit.
I know that this is their business, they want to fight to keep their customer, but the thing is I need my money, and they only reply once a day. It is impossible that the order is really in transit because:
1) Shipping have always been very slow with them
2) 7-14 days stocking item is still not ready to ship on their website.
3) They shipped the order right after I asked them to cancel it.. mmmh.. it seems to be an attempt to keep my money.
They just shipped my items without my consent. What the hell is wrong with 3fvape? I specifically said that I want it cancelled and they went ahead against the customer's will and shipped it. I'll be contacting 3fvape about this, and if they won't refund the money by the time I need it, hopefully paypal will.
REALLY DISAPPOINTED 3FVAPE!
It's only this time when I wanted my order cancelled that they got annoying and totally unreliable.
I wanted mine cancelled because I made a mistake ordering these items that were in my cart, I tought I had other stuff in the cart and I paid little attention when the page made order summary. I contacted 3FVape about this, and what's annoying is that they won't give you your money back after clearly saying "I want to cancel it".
Upon messaging 3FVape, in their tickets section, I said, "I want my order cancelled", they replied with a paragraph basically saying "It will take 7-14 days for stocking an item. Order will be shipped once it is ready. In this condition, do you still want us to cancel the order for refund?".
That question was fine, because they must've thought they could fix whatever was making me not buy it. So I told them, "Yes I want to cancel and get a refund". At this point I thought that they would refund the money back, but instead I got an email saying that my order was shipped, and then another one saying my order is in transit.
I know that this is their business, they want to fight to keep their customer, but the thing is I need my money, and they only reply once a day. It is impossible that the order is really in transit because:
1) Shipping have always been very slow with them
2) 7-14 days stocking item is still not ready to ship on their website.
3) They shipped the order right after I asked them to cancel it.. mmmh.. it seems to be an attempt to keep my money.
They just shipped my items without my consent. What the hell is wrong with 3fvape? I specifically said that I want it cancelled and they went ahead against the customer's will and shipped it. I'll be contacting 3fvape about this, and if they won't refund the money by the time I need it, hopefully paypal will.
REALLY DISAPPOINTED 3FVAPE!
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