Uncanny timing ... Eric just sent out this mass email (applies to folks like
@emsmom only) ...
Dear Valued Customer,
I have been informed that Sigelei sent out a massive amount of defective silver units. The units that we shipped out to customers were a part of this batch. Some of you receiving this email have already reached out to us but we need to ensure that everyone is notified. If your mod is not working as advertised, please email us and send your unit back so that we can replace it ASAP. If you unit is functioning properly, please do not send it back. It is quite possible that not all units were affected, and by sending back a working unit it will delay the entire replacement process for us and for those customers who were indeed affected.
The problems we have heard so far is that the 510 grub screw is stuck in its place or rotating along with the entire 510 connector, and resistance readings are jumping around making for an unpleasant vaping experience. If your unit has these issues or any others, please let us know via email what the issues are and please send the unit back to:
Origin Vape
address redacted
Please send the unit back to us as soon as possible. We are trying our best to round up all of the defective units and get this process started so as to receive the replacements in a timely fashion. My representative will likely not send our replacements until I have inventoried the broken ones and shipped all of the defective units back to the service center. Once all are returned, we will process them and send out replacement units. Right now, Sigelei confirmed that black 50 watt mods work without any issues, and it seems the black units we received and shipped out did not have any issues yet. Unfortunately, without delaying the replacement process from Sigelei, we are unable to offer a swap for another silver unit as it is still risky. Everyone whose mod does not work will get a black replacement unit.
If we already spoke via email or telephone about the problem, please disregard this email. We are incredibly sorry about this inconvenience, and will work with haste to resolve this issue. We can expect the replacements to come back within two weeks, hopefully sooner. Knowing how many times we have already been delayed by Sigelei, I am uncomfortable giving you a shorter time frame at this point.
I would like to apologize to everyone who has been affected, it is very unfortunate that after such a long wait Sigelei did not take the time to QC these units properly before releasing them. The 100 watt has already hit the market as we can see from various YouTube reviews and it is unbelievable that Sigelei pushed through the 100 watt to market while dedicating far less resources to this mod, it appears. Despite our 50 watts being preordered far in advance before the 100 watt were announced, it is disappointing that my customers who have preordered the 50 watt do not have a working unit while there are people out there holding working 100 watt mods right now.
Despite what is happening in the broader perspective of the company, I am very fortunate that my rep has been kind enough to me to take care of this issue without question, is very apologetic about the trouble, and will handle the returns with priority.
Best,
Eric B. Rubin
Originvape.com
212.882.1672