ELEMENT VAPE: I purchased two bottles of 60ML Vape Juice as well as a pack of coils from this online company. Not only did my order take forever to arrive (so long that I was forced to go buy vape juice from a smoke shop so by the time it did come I didn’t need it right away and didn’t open it until I did). When I did open it, I noticed I was missing an entire bottle of vape juice. At first I thought I there was some mistake and that I had only been charged for one bottle, but then I looked at the receipt which confirmed I had ordered and been charged for two bottles. I took pictures of my order confirmation, the package I recieved including the contents of that package and the receipt. I sent a polite email, which included said pictures, explaining what happened. I also explained that I never complain, which is true, I also never write bad reviews. But in this case, I am truly upset and feel like this company stole from me. As I explained in the email, I’m short on cash, and $17.99 for a bottle of juice (more if you consider tax + shipping) is more money than I can afford to just be stolen. Especially from a company I have been a loyal customer to, even after several other screw ups which I just looked past. This time they crossed a line though and need to be held accountable. They emailed me back saying that because I didn’t report it within 48 hours of “arrival” that there’s nothing they will do. I will not be shopping from this company again and will be letting everyone I know about my experience as well.
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- Thread starter Nadia324
- Start date
LOL yeah I realized that right after posting this. I just finished the edit. Thank you.
yeah. you MUST open and inspect EVeRYTHING asap. I open and inspect when I buy from a store, in the store.
about 30'ish years ago, there was a big problem . people would buy something, camera, VCR, whatever.
when they got home and opened the box, what they really bought was a box of rocks. yep, someone removed the whatever and replaced it with rocks. at the return counter, the store thought these people were trying to rip the store off.
about 30'ish years ago, there was a big problem . people would buy something, camera, VCR, whatever.
when they got home and opened the box, what they really bought was a box of rocks. yep, someone removed the whatever and replaced it with rocks. at the return counter, the store thought these people were trying to rip the store off.
In a Vape shop if a bottle is't sealed I will not purchase it. Now we have childproof caps but back years ago there was a shrink wrap seal. If it was not in place I do not care if they were all like that I would not buy it.
I would think at the OP's age they have experience with online purchases but look at the evidence. 4 posts all bashing a vendor and not posted in the vendors forum.
Huh??? You got a package of juice and coils how long did you take to open in??? I do not do much selling in the vape category but i do tend to sell a bunch of sneakers. With that said the day of shipped and the day after cool but a week or 2 later im going to be reluctant to work with someone as im probably just getting scammed. I know its not the same thing but always open and inspect right away. Element vape is a great company i dont think bashing them out is the answer maybe ask to speak with management.
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Sent from my LGMP260 using Tapatalk
SMOKIE
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Any package vape mail or other I receive I open immediately to make sure correct items were sent plus if any damage.
Guess the OP is no longer excited about vape mail, lol
But the vendor still should of made good on a missing item regardless of the time frame.
Guess the OP is no longer excited about vape mail, lol
But the vendor still should of made good on a missing item regardless of the time frame.
We do not know how long since delivery it has been, so saying they should make good is not looking at it objectively. What if it was more than a week and more like a month? Really do you not check in a realistic amount of time? I still say troll..........
Age has nothing to do with it . I didn't make my first online order until I was in my late forties.
SMOKIE
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Really Steve the OP has no loss or gain by what they posted. Only to vent frustration, and lost funds.
Really? 4 Total posts all bashing a vendor with no supporting information but they didn't open the package. More suspect then I would even consider being an X Business owner. If I was the vendor I would require more to give a free bottle of e-Liqiud not just because they claim after this unknown amount of time to be shorted., Sure the OP gains a free bottle of e-Liquid and could just be another troll sent by another pissed off troll.
5150sick
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We know from the invoice that it was printed on November 9th (a Friday, after they closed probably)
We can also make out on the package that the label was printed on November 13th with priority ONE day shipping:
November 13th was a Tuesday but November 12th was a USPS Holiday (Veteran's Day) so mail didn't run.
Then we can go a step further and look up the Tracking number: (9405510298370740017585) we see that the package showed up TWO DAYS LATER:
(So you got it in one business day)
What was the issue again?
So it's been a month and you are all of a sudden one 60ml of eliquid short.
I'm not implying anything here but you've got to know how this looks, right?
We can also make out on the package that the label was printed on November 13th with priority ONE day shipping:
November 13th was a Tuesday but November 12th was a USPS Holiday (Veteran's Day) so mail didn't run.
Then we can go a step further and look up the Tracking number: (9405510298370740017585) we see that the package showed up TWO DAYS LATER:
(So you got it in one business day)
What was the issue again?
So it's been a month and you are all of a sudden one 60ml of eliquid short.
I'm not implying anything here but you've got to know how this looks, right?
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And Smokie disagrees that this looks suspect about this? Really one month and you did not open the box? OK so I take the side of the vendor being an X business owner if you had a problem why ddi you wait so long?
5150sick
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I was shorted a bottle of juice from a different vendor before so I KNOW it can happen and it probably did happen here.
When it happened to me the vendor knew about before the mail carrier even got out of my neighborhood.
The only reason this went down the way it did was because OP waited a few weeks to open the package.
When it happened to me the vendor knew about before the mail carrier even got out of my neighborhood.
The only reason this went down the way it did was because OP waited a few weeks to open the package.
SMOKIE
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I very much resent you calling this OP a troll. You my friend can be called a TROLL for Trolling what you think may be a troll. Please let are mods handle trolls, and other threads or posts that you suspect with using the report button. They will handle it. Thank you, just take a vape, and relax yourself.
5150sick
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I know, I have the package open before i'm all the way back in the house half the time.
I have had a few screwed up orders in the past and never had a problem if I messaged the vendor within a day or two of receiving the package.
OP went wrong by waiting too long to open the package.
You can also be called a troll for overstepping your authority and not being objective. I voiced an opinon but you decided you must step in and start BS where here @5150sick proved what I already stated. You have some issues you need to deal with or some other reason you decide to always disagree with me. Maybe you need a vacation.
SMOKIE
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It is not nice to keep calling or suggesting our members are Trolls as you do!
Are you here to savatarge our forum with scaring members away.
And what do you base this BS statement on? I spend more time helping members here than you do do hawking and shilling for the vendors who provide you with free stuff. You need to check your facts dude. One of your Moderators seems to agree with me that this appears to be what it is but you just have to try an be right here when you have already been proved to be incorrect.
SMOKIE
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Ha ha now I know why X owner, anyone who runs a retail business keeps inventory of stock, and sold items. Very simple check the stock, one over make good fo rth
Go to bed already! Jesus Christ you do not know when to stop.
Boy you sure think your farts don't stick but everyone sees what you are full of.
Anyone who runs a retail business also checks orders before they leave and while errors do happen after a months time you can GFY. I never said I was in retail dumbass, that is just your ASSumption I was in a service industry. But you can Assume all you want to make you feel like a big man.
Anyone who runs a retail business also checks orders before they leave and while errors do happen after a months time you can GFY. I never said I was in retail dumbass, that is just your ASSumption I was in a service industry. But you can Assume all you want to make you feel like a big man.
SMOKIE
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Goodnite from the dumbass who knows if I have 10 items in stock and sold 3 I should have 7 remaining in stock. But WOW I have 8 in stock, guess I should send it to the person who is missing that item with being a honest trustworthy vendor before Steve on the VU suggests they are a troll!
Goodnite Steve the VU King Troll of trolling trolls.
How is that on me!? I made the correct order. Paid for two bottles. It’s THEIR job to ship what I paid for. I’m not their babysitter. I don’t work for them. They made a mistake, Which btw is not the first time (if you read all the other online threads, reviews & comments regarding this company) You will see that this is something they consistently do. As soon as I did open the package. I took pictures of everything. I didn’t open anything, and I took time out of my day (which I shouldn’t have had to do in the first place if they had done their job right) to email them all this information. Giving them the chance to rectify their mistake. I was expecting an apology, on top of them sending me what I PAID for. So when I got an email saying they were not going to fix their mistake I was furious. I’m normally a very calm person, I never get mad or complain or write negative reviews. This is my first time. And it’s because, I have been a loyal customer to this company, which not only screwed me over but also basically stole from me. So yes (to those comments below who think I’m a troll because I’ve posted multiple threads, comments, reviews[whatever they’re called]). I’m already struggling financially and feel like I got F’d over by a company who has been profiting off me for years. I don’t feel like that is something I deserve and I’m hurt, angry and upset. I also want to make sure this doesn’t happen to anybody else. I apologize for going off like this, but when I read a comment saying that this was ON ME!? I was in shock all over again. If I have my purse unzipped and someone comes and grabes my wallet from my purse and runs off, yes in retrospect I should have had zipped my purse, but that person would still be arrested and charged for burglary.
Totally a testament to your professionalism. Keep it up, making yourself look really good. Since when do Moderators act like this? Butt hurt like an entitled millennial..................
I don’t know what your idea of “trolling” is. I was ripped off by a company I’ve been a loyal customer to for years and was angry and wanted to make sure this doesn’t happen to anybody else. That’s it.. I don’t know what your problem is.
Thank you . I don’t understand why I’m being attacked by these angry losers but it’s good to know there are still some good stand up men out there.
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I side with you that the vendor should of looked into it regardless of the time frame. He knows if the stock was over by one bottle.
And sorry for the behavior of our resident Troll Steve. He has some issues with thinking a lot of threads, and posts are trolls. And I am sure he will reply to this because all trolls love when you feed them more.
No one is attacking you. You didn't check your package and got burned. It is just that simple.
Thank you. Again, sorry for the rant. I didn’t mean to take it out on you. I was just upset like I said. Yeah I’m expecting a reply from this Steve loser. Obviously he’s got some of his own internal issues he’s got to deal with and seriously needs to get a life.
JuicyLucy
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Agree with one exception...
Just avoiding that particular argument but I agree.
Really!? Because I was called a Troll by at least one person, possible more. Like you said, I got burned and so I’m letting people know that this company will take your money and not send you the product you paid for, probably hoping that there are other like me who do not open the package within the first 48 hours. Why else would they have that policy? How is it more or less believable if I report it right away or a month later? It’s not like they’re going to come to my place and search it to make sure I’m not lying. Also, in your earlier post, you said something about how are they supposed to know if I’m lying. It’s called checking inventory and running a business. Pretty simple.
Do you honestly think they should just take your word for it? They have no idea if you are scamming them weeks after the fact.
It looks like you have a lot of time on your hands. You went through all that trouble of looking up my tracking number, checking holidays and doing basic math. But you should have paid more attention in English because if you had read my post. I stated that because it took so long to get delivered, I went to a vape shop and bought juice. So when it finally did arrive, I didn’t need it and so I put it aside until I finished the bottle of juice that was already opened. The one mistake I made was trusting that the company I trusted with my money did their job and sent me what I paid for. Which is why I didn’t open the package right away to “check”.
Did you not read the part where I mentioned that a legitimate, honest, smoothly functioning company should have a list of inventory before and after all orders. And I understand that people make mistakes, but when they fail to make it right and instead put the blame on me, that’s where I have a problem. I have been ordering juice, vape kits and coils from this company for years and have never once made a complaint. Why would I all of a sudden be trying to scam them over ONE bottle of vape juice. That’s ridiculous.
VapinVegas01
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Nope. Ordered 11/9 and delivered 11/15 with a weekend and holiday. It didn’t take “too long”. What was “too long” is you waiting more than a month to check your package.
Still your fault.
Actually that’s pretty good shipping, I wonder if they have any sales going on.
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I think it sucks you are out a bottle of juice but its always a good plan to check your packages. "Trust, but Verify". The folks on here love vape mail so someone not tearing into a package almost immediately is weird to many. Its just not customary.
5150 was just looking at the information that was provided and walked through it all and really it was a pretty impressive investigation with the info that was provided. I am no a special pleader for Element Vape but have ordered from them in the past with no issues.
A month later is a bitter pill to swallow for a business owner, never discount the human element. People do make mistakes, they made one by shorting you a bottle of e-liquid and you made one by camping on the package.
5150 was just looking at the information that was provided and walked through it all and really it was a pretty impressive investigation with the info that was provided. I am no a special pleader for Element Vape but have ordered from them in the past with no issues.
A month later is a bitter pill to swallow for a business owner, never discount the human element. People do make mistakes, they made one by shorting you a bottle of e-liquid and you made one by camping on the package.
I paid extra for the shipping you idiot.
If you actually Vape then you would know that even one day without juice is “too long”. Obviously I knew that it wouldn’t get there in one day, but I had paid extra for priority one day shipping and after about 5 days had gone by I needed juice so I went to the store and bought some as I stated earlier. All of that is besides the point though. Perhaps there was some poor planning on my part and I waited too long to place an order before I was about to run out of juice. Which is why I paid extra for shipping. Like I said, let’s say that was my bad. It still doesn’t excuse them not doing their job and shorting me a bottle after I paid them money for it. Here’s a tip: Dont ever try opening a business or doing anything besides maybe cleaning toilets.
JuicyLucy
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Now who is being mean?
VapinVegas01
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To be fair, I goaded her into it. I’m over these new members that start an account only to bash a vendor, and will be gone tomorrow when they are not so mad.
I think it sucks she got shorted but she waited too long to complain.
Lots of people here assuming these vape vendors have huge bar coded distribution centers with inventory controls in place. In my experience that’s not the case. Maybe they checked inventory, and it was correct? Maybe they have a thief on the ship outs? Maybe the OP is a whack job? Who knows.
f1r3b1rd
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^^very true^^
Quite a few are small operations with only a handful of employees at best; and, limited inventory control systems at their disposal.
Humans make mistakes. Is it so hard to imagine that just like she mkstakingly waited too long to open the box;that, another human also made a mistake when packing the box?
Let alone it’s nice to note that most times you get more bees with honey
VapinVegas01
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Nope I actually think they probably did make a mistake but after waiting a month to check the package, you’ve missed the window to expect them to just send her out a new one.
And I’m not trying to attract these kind of new “bees”. If this were from a member who has been around more than a few hours, then I would give it more weight. If she sticks around and becomes a member of the community, then maybe I’ll owe her an apology one day. I very seriously doubt that will happen though.
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I agree, both parties made a mistake here. Was just drawing the parallel between one person making a mistake and a small staff equally being mistaken. Most shops are small businesses that employ very few people, element vape is not the same animal as say amazon. They don’t have any automation.
Additionally, I was referring to trying to her trying to get the desired outcome.
In my experience when negotiating a dispute, it’s usually best to start out amiable and humble. The claws are weapons of last resort.