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to those who have ordered their VTC from Ecig.com... read below.
so this happened again today just 15 mins ago. so right away i jump on a CS chat on Ecig.com to let them know what was happening. i explained what was going on and that this has did not happen on my first build. only the second coil of which i am currently still using. the leads are secure and its a very basic build. so i find it hard to believe that is the problem. anyway i explained that i am going to install a new coil and ensure everything is good and tight. then give it another few days and see what happens. i did however ask if necessary... how soon could i get a replacement.
their answer was: Well unfortunately we cannot replace it since its not an internal mod, our warranty only covers mods with inter batteries as explained in our returns and warranties http://www.ecig.com/warranty-returns/
SO FYI... if you bought your VTC from Ecig.com they will not replace it if its defective. they said we have to take it up with Joyetech. im not too stoked on this, but i cant say i read their return/warranty info before purchasing either. so yeah im hoping it is my build and a new fresh coil will remedy the issue. if not i suppose ill have to email Joyetech...![]()
I wanted to say that I am sorry you received that answer. That is not correct, we will replace it for you. If any of you have any issues at all with our customer support here please email me directly [email protected] . I'm the owner and I will make sure you're taken care of. I will speak with the agent who you talked to about this.


