Rant #2: The cost of shipping and time for delivery
Yesterday morning, after Lannie and I had a discussion about the serious mud conditions and standing water here from the gradually melting snow, we decided we needed new boots. Both of us have huge cracks and holes in our existing work boots, and while that is OK while trudging through dry sub-freezing snow, they just ain't no damn good for standing water and deep mud in the corrals and pathways. Hell, I couldn't even walk down the driveway and out to the mailbox without wading through 6" of mud and water. So we decided to go online and see what was available and whether or not we could afford new muck boots (generic use of term - not the Muck brand). Wally World had some for $35 each, but they'd probably only last one season. Two pair plus gas to go to Rapid City would be over $100. So we checked Zappos' website and found what we wanted for $55 each (waterproof, guaranteed, supposedly good down to -40F) and no shipping charge. AND, overnight delivery! Yes, and they lived up to it. We placed the order Thursday about 4:30 PM. The two pair of boots were boxed and shipping label made and out the door by 12:30 AM - yes, this morning. They were delivered out here, in the middle of nowhere South Dakota at 3:30 PM today. From Shepardsville, Kentucky to Maurine, South Dakota in 15 hours via UPS next-business day delivery. OK, so Zappos claims no delivery charge and we all know that is included in the price of the product, but these are far better boots than I could possibly get for much more money at any local store, to which I would have to add travel time, gas money, and sales tax. Now, the rant: I have ordered items in the recent past, where the object cost $10 and the shipping cost added for regular UPS ground was $12 and, from Iowa (the very next state to the east of us), it took 4 days to get here! How the hell can Zappos charge nothing and get it here the same day it was shipped and they are twice as far away as that company that charged me more shipping than the item cost?