This is the latest bullshit. I swear to fucking god I'm gonna reach through this screen, grab nina by her fucking ears and stuff her head further up her ass than it already is buried.
#4.
posted 18 days ago
by nina staff
We apologize for the trouble caused.
As per the feedback from shipping carrier, the item has left origin country to destination country on 14 May. The package should still in transit and pending for further process.
Please allow us to explain that due to recent epidemic, all shipping channel have been affected, the shipping duration will be extended too. There are large quantity packages backlogged in the airport or shipper's warehouse. The process efficiency is slower than usual for the post office and shipping company too. You will need to wait a longer time than usual to received the package.
Would you please kindly give the package 1-2 weeks for further process. If there is still no tracking updated then, you can feel free to contact us, we will provide you further help.
Thank you for your waiting and understanding.
#5.
posted 5 days ago
by you
It's now the 24th of June. 5mo since I ordered the items and still no tracking update. Everyone says they're looking into it with no response, that's not an answer. Every time I say anything the response is to wait. I've been waiting, and waiting and waiting. 17track has given up on tracking. Tracking more has given up on tracking. No one seems to know where my package is. Since it originally shipped the 3rd of April, I have not once seen any indication it ever made it to the US. So what is the solution because waiting is futile.
I've been told the options are a refund or to reship, but if I have you reship it's just going to be how many more months? To be fair I did place my order before this became a pandemic. At the time of ordering it said every item was in stock, it was only after my payment was processed that items indicated some were out of stock or back ordered. Fasttech didn't have to wait 5 months for me to pay the bill, you got my money straight away and I have nothing to show for my money.
So how do we fix this?
#6.
posted 5 hrs 30 mins ago
by nina staff
We apologize for the trouble caused.
We will submit enquiry to the post office to institute investigation for this order. Please give them some time to have investigation.
We will update you for any feedback and refund or reship your order once the post office verifies your package as lost.
Please kindly note that registered postal mail doesn't provide definite delivery time and the transit time quoted in checkout is an average and typical time frame. We hope you will receive the order shortly.
If you have any questions further, please let us know freely.
Thank you.
#7.
posted just now
by you
This is ridiculous. I don't want apologies I want a resolution. I've been told to wait, I've waited. You told me over a month ago (close to 40 days) to wait. So I waited. Not to mention the week it took to respond that time back in May. Then 18 days ago you asked me to wait some more, another week or two. I've done so. My package has been mia since it supposedly shipped 90 days ago.
Others haven't waited nearly as long and have been refunded. I'd like a refund. I don't care what the mail in china is or isn't doing, I paid for my products over 5 months ago. When someone pays for goods the seller needs to either get those goods to them in a timely manner or issue a refund at the very least. Whatever other problems out there because of mail, whether it's by plane, by boat or by hot air balloon. Isn't my issue. It's up to the seller to figure out how to get said product to the customer, not the customer's fault.
I don't want you to reship anything, I've waited long enough. I'd like a refund. If china mail is proving unreliable for fasttech then fasttech needs to sort that out and find a new shipping partner. If I'm selling an item to someone else I can't just take their money and keep telling them to wait. Excuse after excuse. Whether it's because I can't get the materials or I hurt myself, I become sick, my worker quits - doesn't matter. The right thing to do then is to refund the customer their money, not give 101 excuses as to why they paid half a year ago and still have no product in return for their payment.
They've had months to investigate and pardon my language but I don't think they could find the difference between their ass and a hole in the ground at this point. I'm tired of waiting for nothing to be done, you've given me that excuse over and over. I was patient to start. If I don't get a refund I'll be contacting paypal and filing a dispute. One way or the other you will not steal my money and give me nothing in return for it. Money or product, that simple. If the product can't be provided as has been proven, then the alternative is my refund. I'll expect you to let me know the status of my refund.
Thank you.