PSA: DO NOT BUY THIS

[Robert B]

They want a video of the thing venting again? lol

Do a charge-back if they give you a bunch of shit

 

[drackeo]

They want a video of the thing venting again? lol

Do a charge-back if they give you a bunch of shit

Yah apparently XD they asked for a video and im like what do they need a video for XD

 

[BoomStick]

Yah apparently XD they asked for a video and im like what do they need a video for XD

So they can determine user error or defect and if defect they'll have evidence to use when they sort it out with the manufacturer. After all, most mech issues are user error.

 

[drackeo]

So they can determine user error or defect and if defect they'll have evidence to use when they sort it out with the manufacturer. After all, most mech issues are user error.

Weve already determined that it was manufacturing error, not mine.

 

[vuJim]

Weve already determined that it was manufacturing error, not mine.

"We've" meaning you and the vendor?

 

[drackeo]

"We've" meaning you and the vendor?

Us on the thread. Ive sent them the pictures and a link to this thread. Waiting for a response from them again. Im more then happy to get a video to them if they need it.

 

[BoomStick]

Weve already determined that it was manufacturing error, not mine.

I didn't say this was a case of user error. I answered the question of why do they want visual evidence that supports your claim of a manufacturer defect.

 

[drackeo]

I didn't say this was a case of user error. I answered the question of why do they want visual evidence that supports your claim of a manufacturer defect.

Ohhh okay i miss understood what you had said my bad lol. I did give them the pictures and everything so yah. If they need more then that ill give them a video.

 

[smacksy]

What did this mod cost ? $25?
I would cut my losses and throw it in the garbage...look for something better, but that's just me..lololo

Sent from my XT1080 using Tapatalk

 

[Gina3FVAPE]

I did get a reply from your customer service team. I also linked them to this thread and to the link with the pictures in it. I just wanted you to be aware that there does seem to be a problem with one of the products that you are selling. It really is unsafe to use those specific clones for the reason that @Robert B outline above, as that is exactly what occurred.

Now in the email they asked for a video of the product. Will this thread and the pictures be enough for them? Or because its stuck to i need the video?

Hello, drackeo! This is our policy.

If there is a problem with the item, customers must provide the proof, and Providing the video is the best way. I think you need send the pictures directly to the customer service, and don't send the link of this thread to them. So our customer service can know about your problem quickly without clicking the link to browse all the conversation. Happy New Year!

 

[drackeo]

Hey @Gina I haven't herd back from you guys since very early Monday. I'm just wondering what it happening with the return request and everything? I did send them a video and they acknowledged that they had received it. But the was Monday (for me at least time zones and what not lol)

Hope that you had a happy New Year

 

[Gina3FVAPE]

@drackeo Could you give me your order number or your email box address that was used to create your account on 3fvape.com? So I can contact our customer service to give you a reply. Thanks!

 

[drackeo]

@drackeo Could you give me your order number or your email box address that was used to create your account on 3fvape.com? So I can contact our customer service to give you a reply. Thanks!

Pm sent thank you

 

[Gina3FVAPE]

Hello, @drackeo! I have contacted our customer service to give you a reply. Now we are on weekend! So maybe you can get a reply today or next Monday. Have a good time on weekend!

 

[skeene]

so did 3fvape settle this? It may be cheap money but I know I'd want it back. they could even toss you a freebie.....

 

[drackeo]

so did 3fvape settle this? It may be cheap money but I know I'd want it back. they could even toss you a freebie.....

I ended up getting something like 85% of the cost of it. Very shitty cust serv in general.