Concerning Your Orders and Our Recent Hiatus
On behalf of
(link removed)and staff, being that none of them have been available, I will explain what has happened with your recently placed orders, and the lack of responsiveness you have been experiencing from the company. Firstly, my name is Nancy M. I am an investor, and a major fan of the staff at
(link removed), as I have witnessed the blood, sweat, tears, and passion that has been put into this new born business from the moment the idea came about.
Approximately two weeks ago, one of our crew had lost his 2 year old daughter to a relative in a freak accident, who unknowingly backed his car into her while she was playing with her toys in the lawn. Ironically he was in a rush to the local hospital, because his 6 year old son had badly burnt his hand on a kitchen element. Respectively, and still being understaffed, the entire crew at the
(link removed), Warehouse was forced to shut down for the time that they have been on hiatus.
In OV's earliest, and most critical stage of succeeding in the industry, this devastating occurrence struck at a horribly unexpected time, disabling OV from normal operations. Speaking on behalf of the founder, "Big" John,
(link removed), is giving their sincerest, and most heartfelt apologies for the delays, unresponsiveness, and lack of communication to their company's lifeblood (you guys).
OV does not feel that a simple apology is enough to compromise for the strife they (unintentionally) caused their beloved, and valued customers. With that being said, for those of you who have tried to contact OV, or have attempted to order products from OV during their time of crisis, and received silence in response, you will be handsomely compromised with a 10%-50% Discount for 1 year on every last one of your future purchases.
As I am
only speaking on behalf of
(link removed), , I do not personally know how the discounts will be calculated. I only know that they
will be calculated, starting as of this Monday, December 8th 2014. Further detail on these discounts will be announced tomorrow. All of us at
(link removed), want you to know how important
every single one of you are to us, and cannot apologize
nearly enough to express how sorry we are for imposing this hassle on our fellow vapers, customers, and most importantly...our new friends.
We hope you all will find it in your hearts that we are going through a tragic time, and this incident would have been the
only factor that could potentially cripple us. We have remained as strong as possible, and have been fighting our hardest to get back in action. Nonetheless, normal operations have resumed, and we give you our word that OV will do far more than just make this right for all of you. We thank you for your time, patience, and cooperation in this matter, and couldn't appreciate it any more.
About Your Orders
As far as those of you have already purchased from us, we have to be as blunt and honest as possible, letting you know there will be a delay in shipping time, but no later than 15th of this month. If you wish to receive a refund, we will gladly grant you one in full and promptly. As for now, normal communication is back on line, and if you have any questions or concerns, do not hesitate to contact us via
Facebook messaging, or live chat on our website at
(link removed), . We will be more than happy to help you.
