Well, our choices are comcast, direcTV, or dish network. We already know that comcast sucks a huge weenie, and we're sick of 'em. We've heard that satellite transmission from dish network may be substantially inferior than from direcTV... and direcTV really wasn't bad at all, a few glitches here and there, but nothing major -- it was the 2nd yr ambush that really pissed us off, but now, "forewarned is forearmed."
On the custSvc side of things.... I had a few infuriations with direcTV, but on the whole, it wasn't too bad. With Comcast, there was a period of about 4-5 months at the end of last year when I had to spend more than an hour every month on the phone with some IDIOT in custSvc, who tried to tell me that they DID speak english, but they certainly did NOT, and trying to get them to understand that I was not going to pay for a svc call for a MALFUNCTIONING CABLEBOX to someone incapable of understanding english -- TWICE! -- was probably the most infuriating experience of my life. So they can FOAD; I may have to keep internet from them, to keep high-speed, and for a while I'll still get phone from them... but soon, I'll be redirecting our TV dollars to a company where the custSvc folks actually DO speak english.
Andria