I'm sure this is nothing new to long time customers or people who have dealt with IMR in the past. However my first experience with IMR has been a positive one.
Originally I ordered 3 batteries from them along with some other things, 2 for myself and 1 spare for my mom since her mod's a single 18650. Shortly after placing the order I decided to get another set so another 3 batteries. Hindsight says I should have bought them all together but that's on me.
Due to some ordering issues with their website the initial order was a bit delayed. They compensated the shipping on the following order which was only a couple dollars but a nice gesture. Very helpful customer service. They typically offer a free battery case with the purchase of 2 batteries or more. Having bought them in 2 orders of 3 there would only be 2 battery cases. Mentioned this to them and started to add an extra case to the order but they said they would toss it in at no charge.
When the batteries arrived I noticed they came with some complimentary wraps. I'd ordered wraps with the first order not realizing they included some freebies with each order.
Not only was the purchase a pleasant one with helpful customer service, what struck me was the gesture of the free items. No, an inexpensive plastic case and a couple wraps bearing their logo weren't some huge monetary perks. That's not the point. What impressed me is their willingness to go out of their way to not only include a few things at their cost but that those things promote battery safety. Just in case a customer hadn't considered those things IMR made sure the customer had at least some basic items to help stay safe.
This isn't a competition or comparison to other companies, I know folks use like Illumn or other outlets. Just recognition of a company that shows they're about more than the sale.
Originally I ordered 3 batteries from them along with some other things, 2 for myself and 1 spare for my mom since her mod's a single 18650. Shortly after placing the order I decided to get another set so another 3 batteries. Hindsight says I should have bought them all together but that's on me.
Due to some ordering issues with their website the initial order was a bit delayed. They compensated the shipping on the following order which was only a couple dollars but a nice gesture. Very helpful customer service. They typically offer a free battery case with the purchase of 2 batteries or more. Having bought them in 2 orders of 3 there would only be 2 battery cases. Mentioned this to them and started to add an extra case to the order but they said they would toss it in at no charge.
When the batteries arrived I noticed they came with some complimentary wraps. I'd ordered wraps with the first order not realizing they included some freebies with each order.
Not only was the purchase a pleasant one with helpful customer service, what struck me was the gesture of the free items. No, an inexpensive plastic case and a couple wraps bearing their logo weren't some huge monetary perks. That's not the point. What impressed me is their willingness to go out of their way to not only include a few things at their cost but that those things promote battery safety. Just in case a customer hadn't considered those things IMR made sure the customer had at least some basic items to help stay safe.
This isn't a competition or comparison to other companies, I know folks use like Illumn or other outlets. Just recognition of a company that shows they're about more than the sale.