@BrewBear I really hope this is just isolated and whoever I'm talking to is just someone else who got out of bed the wrong side. I have a horrible feeling that the guy I am speaking to is actually Hohmtech Ben though. I'll include your message.
@raymo2u idk.. I'm British, does that make a difference? Lol
Here it is: my email to Hohmtech.
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Hello there,
Almost two weeks ago I purchased two G2 wreckers from VaporCube - order XXXXX. The units were on sale, but were sold as brand new. One unit is Orange, and the other Blue. Both are meant to be part of the Christmas present my wife and I are giving to each other.
The units arrived here in the UK on Wednesday, and were sealed in shrink wrap.
Unfortunately, I have noticed a few QC issues with the units. I opened a support ticket with VaporCube on Wednesday, their reply has been less than encouraging. They have asked me to disassemble the Orange unit to reseat the board as they believe the button is stuck (see below). They also believe that I am using the wrong cleaning chemicals on the mod and it is being damaged (very much not the case - also see below).
This is what I have noticed so far:
Orange Unit:
1. The paint appears to be coming off. When cleaning a drop of eliquid off the body with a white cloth I noticed that there is Orange transfer on the cloth. I have only cleaned the mod with clean dry cloths. This level of transfer after only 1-2 hours of handling seems very odd.
2. On the reverse side of the Orange door there are two finger prints. It looks like the spray paint (if that's what it actually is) was still wet when handled. Not with gloves, there are actual print lines.
3. The colour of the battery door is quite different to the rest of the body. A small thing, but quite noticeable.
4. This morning whilst vaping in kanthal TC, the unit continued to fire until the safety cut out kicked in even though I'd removed my finger from the switch. I'm on firmware 2.5.7. VaporCube believe the button to be stuck, but it remained free and clickable when the event occurred.
The blue unit:
I've used this less as its my wife's unit, I've checked it powers on, but nothing else yet. However:
1. The battery door is quite a bit smaller than the Orange one. I believe this to be outside what Hohmtech would quote as a normal variation (1/100mm - 3/50mm I've been told). The gap between the door and body allows a lot movement which creates an irritating clicking or tapping sound. I first came across this on Phil Busardo's review but was under the impression it had been rectified.
2. This is a minor thing, but considering all else it seems pertinent to mention it: there are scratches or scrapes on the battery contacts at the base. It looks like the part has been dropped on the factory floor and trodden on, but used anyway. Maybe a really minor thing, but it gives the unit a Preowned look. Not great for a present. I can't get a good photo of this due to my old phone and light reflecting on the contacts. If you would like to see this, I can try to get use of a different camera.
3. Could be other issues, haven't used it much except powering on.
The overall appearance between these two mods is: a rushed production and some failed QC. If they weren't sealed in shrink wrap I'd say that someone had actually sent me some refurbs/returns. With Christmas looming and being in the UK, I'm not only running out of time but I have paid £35/$44 in import fees, so this situation is far from ideal.
I have been asking other G2 users on one of the usual forums about their experiences with the G2. There do seem to be some general QC issues, but most seem to agree that I have gotten a really raw hand dealt here. If you'd like to read more, the thread is here:
http://vapingunderground.com/threads/hohm-wrecker-g2.191406/page-80#post-1488324
I've made my experience over the last few days quite public as it was necessary when asking from input from the community. You may want to read some of the community responses following my original post. One user, BrewBear, had this to say:
"
@ellnic , you're a better man than I. I'm fuming mad on your behalf! I thought I finally found a decent company that not only produces a great item, but also appreciates its customers. This blaze response from them just will not do. I will cancel my current orders for Hohm Tech products and I encourage the rest of the members to do so as well. They have to understand the reason they are a thriving enterprise is due to us, their customers.
Please include this post with your e-mail to Hohm Tech. I will be more than happy to explain to them personally how their response to your problem made me feel."
I really would appreciate it if you could get in touch with me regarding this.
Many thanks
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Pics were also included.
Now I wait.. And I really must hit the hay now. I'll check in tomorrow at some point.
thanks for all the help.
Sent from my iPhone using Tapatalk
must be one of the usual charger manufacturers.