Not trying to be a jerk but are you resetting the resistance every time you put a new tank on?
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Hohm wrecker g2
- Thread starter Rfarty
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It refuses to fire at all. Not weak, just nothing. Like i said i can work around it by swapping mode, letting it cool down again and swapping back but for now I'm just staying in wattage.
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Yes. I make sure to do so. Pull the atty off, hit fire button a few times, etc
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SirRichardRear
AKA Anthony Vapes on Youtube
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Dam sorry to hear about all the problems… I got my two G2’s in the last couple weeks and they are some of the best mod’s I have ever had. I have been using them in TC and the DNA’s are sitting on the sideline for now. Something seems really odd that we have a lot of pages saying how great the mod is and the last two or three pages seem to be very unhappy.
Wonder if they changed were the boards are made and they have a quality control issue or what. At this point Hohm would have to post and let us know or answer one of you to post the answer here. Like I said the two I got in the last couple weeks work flawlessly.
Wonder if they changed were the boards are made and they have a quality control issue or what. At this point Hohm would have to post and let us know or answer one of you to post the answer here. Like I said the two I got in the last couple weeks work flawlessly.
It sucks to hear about the problems as well. I am not surprised though, with the sales happening on the G2's they have sold out which means a LOT of new users and it can be a complicated mod if you delve deep into it at the get go. I know when I got my first G2 I was about to ship it back as being defective but since it was the weekend with the help of this forum I figured out how to use it by Sunday. There are also going to be defects in every run so some people may have to send there mods back for warranty work which sucks.
I guess I have been fortunate, I have 4 G2's, use to have a 5th that I sold to a friend. I also have 5 Slice and have only had a problem with one of the button on my Slice that was sticking but was taken care of.
@pagandevil have you turned on auto TC or anything different than how it came stock? You might want to reflash the firmware as well, this might be the problem and MAKE sure you are using the correct firmware and updater, there have been plenty of people who have flashed the Slice with the G2 firmware and vice versa. I know it can be frustrating but a lot of people on here have had problems one day and then realized one thing was off and resolved it the next day.
I guess I have been fortunate, I have 4 G2's, use to have a 5th that I sold to a friend. I also have 5 Slice and have only had a problem with one of the button on my Slice that was sticking but was taken care of.
@pagandevil have you turned on auto TC or anything different than how it came stock? You might want to reflash the firmware as well, this might be the problem and MAKE sure you are using the correct firmware and updater, there have been plenty of people who have flashed the Slice with the G2 firmware and vice versa. I know it can be frustrating but a lot of people on here have had problems one day and then realized one thing was off and resolved it the next day.
My problem with the Hohm tech/vaporcube , as well as a couple others isn't with the functionality of the device, it is with the human factor. They sent me the wrong color and have not replied to a single ticket IV made or email I have sent. I have dealt with shitty customer service in the past, usually companies will try to justify/minimize there mistake or give you the run around and hope you give up but not these fuckers, they pretend the tickets were never opened & the emails never sent, and hope if they just simply don't respond then life is good. Like I said, I can accept shitty customer service but this is the worst customer service I have ever received from a vendor of any kind, especially considering the simplicity of the issue and how easily it could be resolved. I love the G2s I have but will not be buying from Hohm tech again for fear that if/when I have a problem they won't fix it or else IL send a G2 in for repair and get a repaired skillet in return, no exaggeration either. Worst customer service ever
@mjag yeah its the right firmware, fsk_g2_2.5.7. Reflashed it last night using a different computer than before. Actually went over to one of the local custom builders last night and it started acting up again. Threw one of his builds on, nickel not ss, did it on that too. So figuring it's a bad board. Luckily it's not my only mod, will call hohm tech later today, see if they will ship me a board to replace it, or if they want me to ship them the box. Oh well, i know shit happens with these things. Still, even with this issue, I'm happy with the purchase, happy enough that i bought my sister one of the skillets.
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what color did you order and what did they send you? and you sent an email directly to HT and there not responding? yikes! I have spoken with HT Direct a few times last week, never a delay or issue. If you were sent the wrong color and you ordered from vaporcube than your beef is with vaporcube not hohmtech.
audaces fortuna iuvat
He ordered an LE and got sent the SE. It's not just the wrong colour, he got sent a cheaper unit. Something that can be easily rectified with a simple apology and sending of correct unit. Apparently this is too much effort for them.
Hohm Tech and VaporCube ARE the same people. That jerk behind a computer as you called him before, is Ben - the director of Hohm Tech. I'm also willing to bet that he's Jacob and whoever else answers the phone. Just a hunch.
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As Ellnic said, one in the same, as a matter of fact the better business Bureau phone number for vaporcube is Hohm techs phone.
that sucks, you know there are folks that can solve this. your bank is the first step to stopping payment. second, contact the BBB. Don't even bother harassing vaporcube or HT with daily emails. if it's true that these companies are just sending out random boxes, colors you didn't order etc than you'll need to do your part. posting here, complaining won't do much. fortunately for me I wasn't shafted and I'm happy. I'm sorry vc and ht took advantage of all of you. we the end users at VU appreciate the heads up/ notification that vaporcube
and Hohmtech
are not doing anything to solve the problems. audaces fortuna iuvat
Who's complaining? I consider posting here every day saying "that IV emailed both Hohm tech and vapor cube again today about sending me the wrong color G2 and they still haven't responded" as more of a public service announcement than anything, it's so the next guy understands that he may order a pair of 26650s and get a pair of 18650s, or pay a little more for a limited edition and get a standard edition, regardless of what the scenario is if you have a problem with an order neither hohm tech or vaporcube will acknowledge you. All it would have took to appease me would have been an email saying "sorry, we will swap it out or give you 10% off another G2" problem solved and I would have ordered another immediately and continued the praise of Hohm tech. It may not be popular to say a company like this sucks but let's be honest here and there track record for the past month has sucked as far as getting what you ordered and dealing with the problems that they create.that sucks, you know there are folks that can solve this. your bank is the first step to stopping payment. second, contact the BBB. Don't even bother harassing vaporcube or HT with daily emails. if it's true that these companies are just sending out random boxes, colors you didn't order etc than you'll need to do your part. posting here, complaining won't do much. fortunately for me I wasn't shafted and I'm happy. I'm sorry vc and ht took advantage of all of you. we the end users at VU appreciate the heads up/ notification that vaporcubeand Hohmtech
are not doing anything to solve the problems.
audaces fortuna iuvat
when your in xxx temp mode, press the up and down buttons and very top button all at once. then scroll to your fsk mode and adjust it.
in reg temp mode do the same thing and you have 3 settings for it soft medium, hard.
audaces fortuna iuvat
When in xXx mode press the mode and the plus, minus buttons at the same time. Then press the fire button once, then use the plus or minus buttons to adjust. then press fire button until you get to the exit mode, then press fire button to exit.
SirRichardRear
AKA Anthony Vapes on Youtube
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for the people asking how to sue the mod. we have a good thread for it including a video i made
thread http://vapingunderground.com/threads/hohm-wrecker-g2-and-slice-first-time-users-guide.292147/
video
thread http://vapingunderground.com/threads/hohm-wrecker-g2-and-slice-first-time-users-guide.292147/
video
Geez Rich, a couple of bumps in the road and already we're bringing on the lawyers.
(just kidding in case anyone doesn't know
)
SirRichardRear
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dam typos lolGeez Rich, a couple of bumps in the road and already we're bringing on the lawyers.
(just kidding in case anyone doesn't know
hohmtech
Unlisted Vendor
Hello Vaping Underground fam. We received a call asking us to take a peek at topics being discussed of Hohm Tech. To clarify a few things as I know we'll not be able to partake in successfully keeping up with discussions here and handling our day to day operations (sorry, developments have unfolded and blossomed faster than projected, leaving us under staffed).
1. If ever you have a warranty issue, please visit hohmtech.com, click on warranty center. We aren't going anywhere, we're stronger today than yesterday, and yesterday we were stronger than any day previous.
2. Our director unfortunately is unable to answer support or sales emails. Daniel, Aaron, Hunter, Jacob, Steven, Carol, and myself (Tim) are most likely the staff of whom you'd speak with via phone or email (we make majority of the support/sales team as of today)
3. VaporCube is not Hohm Tech. VaporCube was a company which our director started in 2014, and sold it as he was working ungodly hours in Hohm Tech and flying to/from Indonesia Chemistry, which he still does. However, he has set it up so that our techs work out of the over-sized warehouse space which VaporCube occupies.
4. We are not a mod manufacturer so to speak. We specialize in fine electronics and battery chemistry/cathode framework. Every mod was outsourced to enclose the chip that we believe is still miles ahead of the next best chip. We understand it is subjective, but as anyone using our chip that has used other chips can vouch for...FSK chip is top shelf vape innovation. I myself am still using a prototype G2 and Slice and haven't experienced a defect/damage (and I am a bit careless with my mods).
5. @jbone6977, I have searched our email server for unanswered emails, and I found a few, but they are all solicitations. You sound as if you are emailing us for a VaporCube issue, but this does not constitute a solicitation so we would not leave you unanswered. Although you may say/believe we are ignoring you, I can promise you we are not. I am sorry you got wrong color, but this does not involve Hohm Tech, but we would be happy to send VC an email asking for escalation. No promises our email will have better luck than yours, but we can try.
6. Hohm Tech makes chips for 3 undisclosed mod makers, but you'd never know the chips are from us as all agreements were made with FSK not having the FSK etched into board, and all chips were reconfigured to be 3 button systems without our EPT technology on it.
7. Hohm Tech is heavily invested in embracing the relationship and partnership with Indonesia Chemistry, which has most certainly slowed development on the evolution of FSK. If a mod manufacturer stepped up and wanted a substantial volume of true FSK performance (even 3-4 cell editions), I'm confident we'd manage a shift to handle such a movement.
8. We sincerely appreciate, love, and embrace each member here that is discussing these topics and/or helping fellow vapers excel into learning FSK products.
9. HAPPY HOLIDAYS to all, -Tim at HT
1. If ever you have a warranty issue, please visit hohmtech.com, click on warranty center. We aren't going anywhere, we're stronger today than yesterday, and yesterday we were stronger than any day previous.
2. Our director unfortunately is unable to answer support or sales emails. Daniel, Aaron, Hunter, Jacob, Steven, Carol, and myself (Tim) are most likely the staff of whom you'd speak with via phone or email (we make majority of the support/sales team as of today)
3. VaporCube is not Hohm Tech. VaporCube was a company which our director started in 2014, and sold it as he was working ungodly hours in Hohm Tech and flying to/from Indonesia Chemistry, which he still does. However, he has set it up so that our techs work out of the over-sized warehouse space which VaporCube occupies.
4. We are not a mod manufacturer so to speak. We specialize in fine electronics and battery chemistry/cathode framework. Every mod was outsourced to enclose the chip that we believe is still miles ahead of the next best chip. We understand it is subjective, but as anyone using our chip that has used other chips can vouch for...FSK chip is top shelf vape innovation. I myself am still using a prototype G2 and Slice and haven't experienced a defect/damage (and I am a bit careless with my mods).
5. @jbone6977, I have searched our email server for unanswered emails, and I found a few, but they are all solicitations. You sound as if you are emailing us for a VaporCube issue, but this does not constitute a solicitation so we would not leave you unanswered. Although you may say/believe we are ignoring you, I can promise you we are not. I am sorry you got wrong color, but this does not involve Hohm Tech, but we would be happy to send VC an email asking for escalation. No promises our email will have better luck than yours, but we can try.
6. Hohm Tech makes chips for 3 undisclosed mod makers, but you'd never know the chips are from us as all agreements were made with FSK not having the FSK etched into board, and all chips were reconfigured to be 3 button systems without our EPT technology on it.
7. Hohm Tech is heavily invested in embracing the relationship and partnership with Indonesia Chemistry, which has most certainly slowed development on the evolution of FSK. If a mod manufacturer stepped up and wanted a substantial volume of true FSK performance (even 3-4 cell editions), I'm confident we'd manage a shift to handle such a movement.
8. We sincerely appreciate, love, and embrace each member here that is discussing these topics and/or helping fellow vapers excel into learning FSK products.
9. HAPPY HOLIDAYS to all, -Tim at HT
Geeze bro. Mine is broken but i don't want to sue it. Beat it maybe, but not sue....besides damn lawyers cost to much.
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Much respect for take your time to come here and clarified all this
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Hey man
If I sue my mod and win maybe I could win enough money to buy 3 or 4 more of them.
SirRichardRear
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thank you very much for your reply! many of us love your products and the chip!
I even made a video on how good your mods are and service is so i'm glad to see you respond here!
I have a question on number 6 and i fully understand if you are not allowed to answer it, but what mods would that be (if you can't can't answer maybe recommend me a mod lol ) as that would be a huge selling point of a mod IMO. I'd feel great buying a chip that was designed by hohmtech regardless of the mod it was in.
Also do you have plans on selling the FSK chip or maybe anything in the works for use in other mods. Smok just made a DNA 200 mod, Hcigar, lost vape, and think vape all make mods using DNA chips and they are beautiful mods but i'd kill for one of them with an FSK chip in it as i personally prefer it to the DNA chip. don't get me wrong the DNA chip is great, i just personally prefer your FSK chip
also on number 4 since you aren't a mod maker does that mean production on the G2 and slice is dead? and we won't see any more hohmtech mods in the future? i loved the quality of your mods even if the design was a bit lacking
It really sucks that when I go to the Hohm tech website to check about warranty issues I end up back on the vaporcube website because they are the warranty center and it's been established they don't return emails. If you are telling me that you will email your next door neighbor who's shop your employees work out of on my behalf I would say this, if I wanted to resolve a customer complaint from someone implicating my company in a issue that was with my service center that my employees go to everyday, I wouldn't email, I would walk next door and say "WTF, you dumb fucks are costing me money" Hohm tech has not only lost my business over an issue that is rather petty, but they have lost the word of mouth praise that I once offered, not because you fucked me but because your next door neighbor (whos shop your employees work out of, who is your service center, and your director used to own) can't process an order correctly or respond to an email/ticket. Negative reviews ruin companies, get a new service center and you will have much better reviews because your product is good, but if I have a problem with it, I need to deal with the vaporcube monkeys and that ruins it
I'm sorry but this is the biggest crock of shit ever.
1. That remains to be seen
2. If Ben can't answer, why did he answer my support ticket at VC? Rubbish!
3. That's why you have the same phone number and same people working for you? PR stunt.
4. I can't argue with the chip... Just the build quality of the chassis and the guys who run the company
5. This is still a blow off. How about actually replying? And you still haven't answered me or others who have had issues.
6. Don't believe it. One gets a feel for who has made the chip in X mod. I haven't seen another like yours. The biggest selling point if someone else used your chip would be EPT and Kanthal TC. Name the others!
7. This to me is code for, we're moving to cells and away from the chip - if it's not what this means, you're sloppy to take your eye off what you say is top shelf.
8. Whatever... Reply to our emails then?
9. Same to you.
Just my 2 cents.
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SirRichardRear
AKA Anthony Vapes on Youtube
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Dude thats kinda not cool. they didn't have to come here, they didn't have to send vaporcube an email. it's 2 different companies. I work next door to a state farm. Would you bitch at me if state farms didn't return your call that i should go walk over and bug them?
SirRichardRear
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he just said he never got your email and based on your history and my experience with them, i believe them more to be honest. not to mention your response is quite childish and uncalled for while their response was informative and professional
I disagree. Their response is insulting and purely damage control. See my above post for what I feel about each point raised. Think about it... It doesn't add up.
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SirRichardRear
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damage control for what lol. they didn't have to come here at all. the fact they did shows that they have good service. If he wanted to ignore you guys they would have never posted here
He didn't even mention me, he was talking to jbone. And it's not just my email, it's my support ticket. I know they have that because I am looking at it now in the support history.
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Yes they did, wait for it
Good service? That would be replying to support tickets and emails and not posting in this thread to reach a large audience and please some people who are watching this unfold. Why haven't they got our emails but they got that one my friend sent last night? Because the ones they are ignoring are about support, and the one they didn't was about a purchase. Simple as.
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SirRichardRear
AKA Anthony Vapes on Youtube
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the support ticket is vaporcube not hohmtech. 2 different companies
SirRichardRear
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why did they have to?
SirRichardRear
AKA Anthony Vapes on Youtube
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how can they reply to a support ticket from another company. go call chevy and yell at them cause your ford broke down and is at the dealership next door lol
SirRichardRear
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the opposite has been established. they are 2 separate companies. at one time they were then the owner of them sold vaporcube off to someone else and only owns hohmtech now
and even if he still owned both it still 2 separate companies. you know owners can own multiple companies
Ok, put aside the ticket for one second. I emailed Hohm tech for warranty advice, they didn't respond. Why would you say that is?
Completely separate to the ticket... And not even a "sorry sir, you need to go back to the reseller".
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SirRichardRear
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they did respond
1. If ever you have a warranty issue, please visit hohmtech.com, click on warranty center. We aren't going anywhere, we're stronger today than yesterday, and yesterday we were stronger than any day previous.
Lol, maybe I'm really dumb but have you clicked the link?
SirRichardRear
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@SirRichardRear Responding to a thread isn't responding to an email. What if I hadn't seen their reply? Are you honestly saying that if you emailed a company and they responded to you via a thread and didn't even mention your forum name that you would accept this as a reply to you? I have raised several points in my email. "Go to this link that points you to VC" is not a reply.
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Did you click on the link where it says "visit our service center here"?
This:
Totally different companies. ;-)
Even if, for the sake of argument, they aren't the same company, when one has an issue with the 'outsoruced' warranty centre, where should he turn to? No one? Or the company who appoints them? Complete moot point though... Same company. One person saying they aren't when the overwhelming evidence suggests they are speaks for itself. I bet you Tim is Ben
he did make a point of reeling off everyone in the offices name. Look, don't get me wrong. The chip is great. The product is good, most the time... QC is lacking and the service is mediocre at best. This is totally an amalgamation of things for me. I do believe they were once great. Unfortunately this seems to have changed. If not for all then for some. Maybe I drive a red car and they hate me for that... Who knows. Lol. I feel for people here who have had great service and are being forced to entertain the idea that things have gone to shit. For me, it's less of a shock.. I have no prior relationship on which to draw from.
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Last edited:
This:
Totally different companies. ;-)
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SirRichardRear
AKA Anthony Vapes on Youtube
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dude exactly 2 different companies. are you even old enough to be on this forums? how can an adult not understand warranties?This:
Totally different companies. ;-)
Even if, for the sake of argument, they aren't the same company, when one has an issue with the 'outsoruced' warranty centre, where should he turn to? No one? Or the company who appoints them? Complete moot point though... Same company. One person saying they aren't when the overwhelming evidence suggests they are speaks for itself. I bet you Tim is Ben
Look, don't get me wrong. The chip is great. The product is good, most the time... QC is lacking and the service is mediocre at best. This is totally amalgamation of things for me. I do believe they were once great. Unfortunately this seems to have chanced. If not for all then for some. Maybe I drive a red car and they hate me for that... Who knows. Lol.
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vaporcube is the warranty center for hohmtech so take it up with them.
Now now, let's not fling childish age insults. I understand warranties perfectly. And if I were a company who outsourced my work to a [tax dodge] sister/not-sister company, I would expect to be held accountable if that sister company failed. I don't know on what planet you would think otherwise!
I'm not just some underage teenager hanging round the back of the bike sheds bitching because I didn't get to third base and my poorly vape isn't shiny. I have a serious fundamental problem with 2 companies who are ignoring me. I know you seem to have some inbuilt loyalty to them, but I really don't think that what I am saying here is that unreasonable.
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SirRichardRear
AKA Anthony Vapes on Youtube
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if you understood warranties you'd know who to take i up with. instead you'd rather waste your time harassing a company that can't do anything for you. I'm 100% you are just here to troll. every post you have is complaining about something.Now now, let's not fling childish age insults. I understand warranties perfectly. And if I were a company who outsourced my work to a [tax dodge] sister/not-sister company, I would expect to be held accountable if that sister company failed. I don't know on what planet you would think otherwise!
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