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Hohm wrecker g2
- Thread starter Rfarty
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Troll? Hardly.
I have tried contacting VaporCube... First actually. They didn't respond either. What would you have me do next?
1. First port of call retailer
2. Manufacturer
If the manufacturer points you to the retailer, what would YOU do in my situation? Please answer me that.
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SirRichardRear
AKA Anthony Vapes on Youtube
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I'd keep bugging the warranty center.
but let me ask you this, did you actually open up a ticket and send it in? i already know you didn't so what do you want from them?
follow the very easy process. open a ticket on the site, mail out your mod, then wait for it to come back
Let's go back to you state farm question, if you were my insurance agent and you told me to contact Jim Bob, (who is your next door neighbor and works for state farm) if I need assistance, and I do that and he refuses to help me, who should I be mad at? Jim Bob for being a dumb fuck or you for giving me a dumb fucks number?
Keep bugging them?
What do you mean? Open up multiple warranty requests? I see no way to bug them except send an email.. Wait... That's what I did!!
Not opened? So you want me to pay $8 or whatever and an additional ~£15-20 courier from UK to US to send back a product to a company who won't respond to a single email? Do you think this sounds reasonable? How about they just offer a partial refund for the shipwrecks they've sent me and we all move on and get home in time for tea.
You know what? If these arseholes want to play the game they're playing then let them. It's very little skin off my nose and I am fully armed with the information I need about HT and VC as a company now, moving forward. PayPal and or my bank can sort out these boys.
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What do you mean? Open up multiple warranty requests? I see no way to bug them except send an email.. Wait... That's what I did!!
Not opened? So you want me to pay $8 or whatever and an additional ~£15-20 courier from UK to US to send back a product to a company who won't respond to a single email? Do you think this sounds reasonable? How about they just offer a partial refund for the shipwrecks they've sent me and we all move on and get home in time for tea.
You know what? If these arseholes want to play the game they're playing then let them. It's very little skin off my nose and I am fully armed with the information I need about HT and VC as a company now, moving forward. PayPal and or my bank can sort out these boys.
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SirRichardRear
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it's more like lets say you buy insurance from jimbobs insurance. who just sells insurance form other companies. the actual insurance company that is insuring you is joe blows insurance inc. so you get in an accident who do you call? you call joe blows not your insurance agent.
clearly you don't understand how warranty works. lots of companies sub out their warranty service to other vendors. My company does warranty service for many manufacturers. If something breaks and they call the manufacturer, they are told to call us as we are the local certified warranty center. they call us, we fix it and bill the manufacturer.
SirRichardRear
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thats the price of warranty and buying overseas. we all know the risk of doing so. Next time buy from a local B&M. you can always walk in and have them take care of issues but you'll pay 2-3 times more
But wait... B&M are Jim bobs... How will they sort anything for me? I thought I had to go to Joe Blows...
It's not an overseas issue. It's a company issue. Forget the return shipping fee. HT/VCs warranty procedure would have me pay for something which shouldn't have happened in the first place.
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As always, you are correct, I'm just a dumb fuck redneck from south florida, so help me out a little bit, so when the manufacturer tells the consumer to contact your company and you refuse to help the consumer, then what? Should the consumer keep bugging you who obviously doesn't care or get the manufacturers attention and say WTF?
SirRichardRear
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thats like going to your insurance after an accident and saying the money they gave you isn't enough. again these are things adults all know. paying for shipping on a warranty sucks but it's better then paying for a new mod. thats what warranties are for.
SirRichardRear
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the company can bug us and/or file a complain with the manufacturer against us. or they can reach out to a less local warranty center in another city. there are always options in life. you may not like the options but you always have a choice. What i can tell you is complaining about it on a forum isn't going to get it resolved. Why not look up vaporcubes facebook or twitter account? they'll likely respond better to that (if they have one) I can't tell you how many hoops i jumped though to purchase a series deck and postless deck for my modfather, it's like they were making it hard to take my money lol. but i didn't whine about it, I found a solution. and they are actually cool over there, just overloaded right now
Again with the childish insults.
It's not like saying the payout isn't enough, it's like saying you had to pay for your own tow truck and it cost a lot. Please get your metaphors right?
Let's leave money for a minute, and talk about who is responsible. You say it's not Jim Bob, it's joe blows... Yet you also say a B&M could help, which would be a broker/Jim Bob equivalent.. I feel that the insurance broker - the one you paid - is responsible. But if they failed to help and I went direct to Joe Blows and they also failed to help, you could almost understand why I'm a bit ticked off? Maybe not.
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SirRichardRear
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we all gave you tons of options and advice. you just refuse to accept it
Sorry? Do you not want to talk about Jim Bob and Joe Blows now? I thought we were discussing the differences between the two and who I should contact/hold responsible.
I took all your advice.. I bought a G2. The chip is great, as stated. And for the record, I hold no malice against anyone here for good meant advice when I came to you (cap in hand) for it. The problem isn't with people here, it's with HT and VC. Please understand that.
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This will get it resolved quicker than you think because you clearly don't understand e-commerce. But that's all I have to say....carry on
Whoaaaaa, there is way to much to catch up on. All I have figured out so far is Jim Bob is an asshole and to never buy insurance from him
Tbh, both Jim Bob and Joe Blows are arseholes who won't respond to your communications when you have an issue. I would avoid getting insurance from either one else when you have an accident or just try to communicate with either party for advice, neither will care and you'll be forced to go via your bank. Their previous good CS will also cause a rift to form between you and others you speak to. An unpleasant and utterly regrettable situation for all.
Note: This situation has only been exacerbated when Jim posing as his fathers cousins long lost twice removed uncle chimed in on an unofficial channel to try and smooth shit over.
To this hour, neither Jim or Joe have communicated with those who have received crappy service in a a manner fit for an incorporated company.
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No, Jim Bob is just a dumb fuck, otherwise he's a nice guyWhoaaaaa, there is way to much to catch up on. All I have figured out so far is Jim Bob is an asshole and to never buy insurance from him
Whoaaaaa, there is way to much to catch up on. All I have figured out so far is Jim Bob is an asshole and to never buy insurance from him
I can honestly say I would have loved to have met this nice guy.... Truly. It's a shame he's such a dumb fuck and it's ruined it. He had such a great product and so highly recommended. Shame he can't punch a few chars on a keyboard to the paying customer who matter.
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Sir, you clearly don't understand anything about anything.lol...good times
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I was joking about how many times we were told "you clearly don't understand", it made me laugh a little
Apologies. Late, tired. ;-) yes you're right
On that note, turning in. Night all.
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SirRichardRear
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I do but we've done all we can to help. I'm sorry if vaporcube isn't responding but harass them. They are the store you purchased from and the warranty Center. That's all we are trying to say. Harassing hohmtech isn't gonna get you anywhere
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SirRichardRear
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Yup that's just it. I don't understand e commerce. Clearly being an ass to people trying to help u on a forum ignoring our advice ignoring the manufacturer is the way to get stuff resolved. I had. Only idea. I remember that next time I have an issue thanks!
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My bronzed red G2 is flawless. I have to say it's a beautiful albeit rather large mod. I have had a couple of days with it and am very impressed.
Does anyone know if there is a silicone sleeve available and if so where to purchase?
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Does anyone know if there is a silicone sleeve available and if so where to purchase?
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SirRichardRear
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There isn't but some have used the ones for the sigelei 150 and they work but u need to cut out different holes. At least that's what I heard
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I think someone mentioned the silicone sleeve for the original Sigelei 150 will fit, albeit a little tight and you have to cut out the 4th hole.
SirRichardRear
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My wrapped blue G2 has been through hell and back. Vacations, amusement parks, drunk golfing
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You know, if there were enough of us, I'd think we could get a custom house to make an enclosure.
I'd certainly go for a reasonably priced one.
I've had two occasions of direct email contact with HT and VC, one to each, outside of sales. The first to HT for tech support on firmware updates, the second to VC to discuss a battery door issue. Both were within the last 6 weeks and both replied within 24 hours and I was satified with the results.
This is not to say the gentlemen on this thread don't have legitimate beefs, I too would be pissed if I felt ignored or the company was dodging a consumer complaint. As fsk enthusiasts, we all have a bit of skin in the game. I've got a pile of HT mods and do hope if future customer support or warranty issues ever arise, someone will be on the other end to answer.
This is not to say the gentlemen on this thread don't have legitimate beefs, I too would be pissed if I felt ignored or the company was dodging a consumer complaint. As fsk enthusiasts, we all have a bit of skin in the game. I've got a pile of HT mods and do hope if future customer support or warranty issues ever arise, someone will be on the other end to answer.
The only person who has been saying he has all the answers is you so I don't know what this "we" and "our" shit is that your talking about, you are the only person that's been defending there shitty customer service so maybe you should say how "you" already told me instead of "we". Carry on spreading the word about how nobody will be able to get there units serviced because they have a shit service center that they don't control. You already created 2 pages of negative publicity for them, keep trying and you might make it to 4 pages before I go to work in the morning. Carry on, your doing a fine job inadvertently fighting for the cause.
SirRichardRear
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I'm not defending their customer service at all. It's shitty for u. But it's on vaporcube not hohmtech. Your yelling at the wrong people. That was my point
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Well said, I have had the same experience as you.
You generally only hear from the people who have a problem with a product or service, the people who are happy generally never speak up. If it is just 2 people here with the problem then it is a small minority and I am hoping it is just a server problem, maybe your emails are getting blocked or something.
Hey wait, I had to change from my gmail to my hotmail for vaporcube, the emails were getting blocked by gmail. I only found that out as I was expecting a order confirmation and never got one so I had to change my email to a non gmail account for some odd reason. I was told that for some reason gmail was blocking some of there emails. I just remembered that, I hope that's the case, you might want to try a different email account to contact them.
I'm not yelling at anybody, I'm relaxed as can be, got my work schedule done for tomorrow, laughing about how you keep extending the negative Hohm tech thread instead of figuring out you should just shut the fuck up and move on. But by all means, continue the smear campaign
SirRichardRear
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I can care less. I don't have stock in their company lol. U asked for help we gave it. But I'm done with this convo. U can have the last word. I tried to help as did many others. Not much more we can do now for u. But I hope u get you issue resolved
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I never asked for help, don't know where you came up with that, perhaps you can provide the link to that post where I asked for anything...that doesn't exist
Seriously @jbone6977 and @ellnic , contact vaporcube and hohmtech from a different email account. This makes sense as to why everyone else can get through except for you 2. I only remembered because I put a orange G2 in my cart at vaporcube and was pissed I could not log in. Then I remembered I had to use my other email address as the one I always use gets blocked.
Thanks for coming here and straightening some things out. Some people may not like the answers but it definitely took some balls to come here and address some of the issues. Tbh though I expected nothing less from HT. Hope you guys continue to monitor this thread and keep us updated on HT products. You have some loyal customers here that know your products inside and out but it's always good to have a company rep here that we can reach out to. Keep up the great work.
P.S. How about a triple 18650 mod or a dual 18650 Flask. C'mon guys tell Benny boy to make it happen. Lol.
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Not to jump in this fight, but from a purely legal standpoint, it does fall back to hohmtech. As hohmtech and vaporcube, in this csse, for warranty work have a contractor/contractee relationship, once the contractee (vaporcube) fails to fulfill their obligation as the warranty provider, it falls onto the contractor (hohmtech) to do so either directly or through some other means of warranty coverage.
Now, am i saying vaporcube has failed in their obligation? No, as i do not have all the information to do so. Realistically if either party (hohmtech or vaporcube) offered any type of warranty service, even with charging a fee, shipping charges etc they can reasonably be said to have attempted to abide by their warranty obligation. The onus then falls to the consumer to accept this attempt or not. If said consumer refuses their attempt to honor the warranty, even with fees or other conditions attached, the contractor/contractee can then be said to be under no further obligation to said consumer.
Just saying.
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I have a ticket opened with General inquires/sales & a ticket opened with returns/exchanges, both from my vaporcube account, the problems started about a month ago, it's more than 2 people, there is several people throughout the threads who have had customer service issues over the past 3-4 weeks.
What I am saying is them responding to you, they may have sent responses via email that got blocked like what happened to me.
Either way I will drop it and hope anyone who has troubles gets them resolved.
@hohmtech
Tim, I hope you find the time to monitor this thread, coming here to clarify some of HT positions is appreciated.
I do want to address one point in your missive that does jump out at me.........
From what I gathered and from what you further emphasized about HT specializing in fine electronics and battery chemistry, I understand HT contracted the building of the current mods out, you didn't actually make the enclosures etc. What I (and I think a few others) want to know is what we're reading is not a company hedging or being elusive of responsibility for a product whose name is on the box, a product many of us own multiples of, and be reasonably assured someone is on the other end of a warranty and support.
Tim, I hope you find the time to monitor this thread, coming here to clarify some of HT positions is appreciated.
I do want to address one point in your missive that does jump out at me.........
From what I gathered and from what you further emphasized about HT specializing in fine electronics and battery chemistry, I understand HT contracted the building of the current mods out, you didn't actually make the enclosures etc. What I (and I think a few others) want to know is what we're reading is not a company hedging or being elusive of responsibility for a product whose name is on the box, a product many of us own multiples of, and be reasonably assured someone is on the other end of a warranty and support.
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SirRichardRear
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vaporcube looks sold out. I can't even find the refurbs either. can't seem to find one anywhere in stock at all