Sent you an email about the plume veil problem i have. Like i said, i took a video of the problem if you would like to see it.
Anyone missed me?
I have an Ivogo Kayfun 2.1 that I purchased from you. The clear tank cracked just above the threads. I've looked everywhere for the Ivogo style tank and can't find one. Any idea where I can pick one up? Thanks.
Since I'm getting nowhere with customer service via email, I'm forced to solicit help here in a public forum. Not how I like to do business, but would really like to get this resolved. I ordered a nimb mini clone kit, black dna30 clone, and a black kayfun 3.1 ES clone on September 1. Today, I still have no shipping notification, no offer of a refund, and no answer if/when these products are or will be in stock. I've sent numerous emails. Will you please review my most recent email from beginning to end and offer a reasonable solution (that does not include the word "wait") and/or a detailed update (when you plan to ship the order would be nice)? Order #2014090110171915. Thanks.
Michael
Hey Angel
So I'm going to post here, hoping to get the results that are lacking thus far. On August 26 I received a bad atomizer, immediately opened correspondence with support via email, after making the video as requested to "Prove" the problem was legit, and a couple subsequent emails I was promised a replacement would be shipped. This was now Sept 2, I was given a tracking number and told it would ship via Singpost, I still do not understand why the replacement needed to ship from China when I purchased from USA, and it is STILL an in-stock item.
Anyway, I've now waited 23 days since being provided with the tracking info, this tracking info still does not yield any result, only an error. I think I've been more than patient, but my patience is wearing thin. I don't want anything more than what I paid for. I've enjoyed quite a few good purchases from Angelcigs, unfortunately this is NOT one of them.
I would greatly appreciate some help in this matter.
we will ship the full set in 1-4 working days from the USA
if not resend ,we do not have the tracking number !!!
I just got this reply via email, I will wait the 1-4 days again, if it does not ship again, like the previous time which the following rather cryptic message seems to indicate it was never shipped. Either way, I will post back here, resolved, or not.
Done. Sent you the order number.
OK with how fast phones and phone software changes I am not surprised it is not able to proceed with the order. Not enough security.I can't go past the billing info page on my mobile phone: ( I'm trying to order a venturi RDA
Part of the problem there. it is a phone not a computer.I haven't bought a new computer since 98 lol my droid mini is my computer
I can't go past the billing info page on my mobile phone: ( I'm trying to order a venturi RDA
OK with how fast phones and phone software changes I am not surprised it is not able to proceed with the order. Not enough security.
Get to a computer to order I know companies have a bitch of enough times for the software to be able to stay compatible with all the different versions of hardware and software that adding a mobile ordering section is just not all that tempting.
Honestly your phone is not a very secure platform to be sending out your bank info into the ether.
U guys got to get a mobile site up I want to buy but have no computer
Most of the time 'shipped' means the label was printed.. It could take 24hrs for the USPS or UPS to pick it up, then another 24hrs before it shows on the tracking page.My order Order #2014110704215017
Says it shipped its been 24 hours and tracking is not working??
Are you getting the new aspire sub ohm battery and tank??
I made my first order with your company and the shipping was pretty quick.
You have many items that are sold out though.
Sent from my iPhone using Tapatalk
I placed an order with this company, and was let down in about every way imaginable. The order shipped to the wrong address, wasn't packed well, and one of the devices was missing parts. When I contacted them, they told me my information was right on the site. Yes, blatantly told me I was wrong, regardless of the fact that I sent them some of my money. They must have major problems with their site because my data showed the right addresses in the right spots for billing and shipping.
They couldn't just apologize for what was probably a technological error. No, they literally said "maybe you should check your info on the site".
You wanna talk about pissed off? No more money from me, @AngelCigs! Which sucks for me, cause your prices are amazing. LoL
Oh, but they wanted to send me a dollar for calling me a liar! Cause that would make it all better! ROFL
<Random Angel Hug>
OK, it's a Kitty angel, but they are cuter. =(*x*)=
While I don't appreciate being called a liar, Lisa has made every effort to improve the situation.
Thanks for fixing what was looking to be a bad experience.
Sent from the Otter Box around my Galaxy S4.
I just had to post this here, because Lisa's response made me laugh. I'm sure some of this is the language barrier, but it was still hilarious.
"Thank for your reply and very sorry for the misunderstanding .In fact ,I just a little confused by the address .
However ,I am very sorry for all the things happened , Yes ,Customers are god .we will send you 100AC points as the compensation ,hope you receive
if you have any question ,just contact us "