Well I talked with another agent, she gave me a $30 credit as well as the additional 1 month of Prime membership. As well as the assurance I will never deal with anything like this again or I will be heavily reimbursed as she can see how much business I do with them... Still not completely satisfied and I honestly don't know what would make me that way, but at least 30 bucks isn't the slap in the face the 1 month of Prime was...